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Oaks On Collins Hotel

480 Collins Street, Melbourne CBD, Melbourne, Australia (Show on map)

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Area: Melbourne CBD Number of Rooms: 271

Recent customer reviews

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Very Good

7.6

based on
9 reviews

Value for Money
8.0
Location
8.7
Staff Performance
7.3
Hotel Condition/Cleanliness
7.6
Room Comfort/Standard
7.1
Food/Dining
6.9
Families with young children (9)
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Lenny S. Families with young children Indonesia, July 1, 2014
Not satisfied

Ideal Location
4
We check in late in the afternoon and ended up check out on the same day, a few hours later due to the serious illness of one of family member however, my impression to that hotel is not so good as recommended by a friend. We have booked 2 studio rooms and 1 Cosmo apartment for 2 nights. All the room were stink, especially Cosmo, which the window can't be opened to let the fresh air in and out. My room itself was dirty. I can feel dusty everywhere. I event have to contact reception ask to change my bed cover because I couldn't stand the smell. My son was mentioned to me that the bed smell like a sushi,when I sniffed it, it is smell stink. The staff was came to my room bring the bed sheet and bed cover but didn't manage to change it. He just leave it on the sofa and go. I said to the staff I need them to change it not just leave it, and 15 mins later the same person coming. I knew as a matter of fact that person wouldn't have any idea how to change the bed cover because he's not a housekeeper or someone in uniform like normally you will find in the hotel. Compare to the other studio room, my room was poor lightning, my room was in the corner one of the building. It was raining and hailstorm freezing cold but we can't adjust the air cons either. I've been to 3 star accommodation and if I can say, I think the 3 star hotel that I've been for is much far away comfy rather than this 4 star room. I'm about to change my mind to move to another room or another hotel until I have received an urgent call that we all have to go back to Sydney that night as the same day of our arrival. Sadly said, I don't think I will come back to that property again nor recommend to any of my friends.
Nick H. Families with young children Australia, April 20, 2014
suited our needs for the ocassion

good bed, no penalty for children staying in room without bed, view
8.3
adequate but parking was a little inconvenient
Lily N. Families with young children Australia, February 9, 2013
Great location and reasonable size of room

Location
5.7
Very bad service and not very friendly staff, nothing in the room, eg, toothbrush etc.
Jace T. Families with young children Malaysia, November 8, 2012
Confortable stay with easy access to the city area

Walking distance to the city area, clean and affordable price for family
8.7
Well i stay along with my family members, a total of 6 pax. Pretty cramp but the bed was comfortable
Zoe D. Families with young children Australia, August 29, 2012
Nice hotel, good size room, fantastic location

Location, large clean room, fast check in and check out
8.7
this hotel is located very centrally. you can walk almost everywhere in the city and the trams are at the doorstep. there are plenty of restaurant choices surrounding the hotel. the rooms are a good size and clean. the tv is large and there are plenty of foxtel channels. the kitchen was well equipped and the fridge is a good size. the check in and check out was very fast which is what you want with restless children. we did not eat at the hotel but the buffet breakfast looked good.
Maria N. Families with young children Australia, May 13, 2012
Great location

Quiet in the top floors, great spot close to everything, quick walk across the river to the casino
8.7
definitely not enough kitchenware - had to call reception for cutlery for af 4.
Diane I. Families with young children Australia, January 1, 2012
great location

close to shopping
6.7
hotel was nice and close to shopping in Melbourne,apart from that i really cant say it was the best hotel.. as it was 35degrees in melbourne we really wanted to go fr a swim except the outdoor pool was extremely dirty with cigarette butts floating. very hard access with prams...not suitable to young families
Angela D. Families with young children Australia, June 28, 2011
Convenient location, clean & stylish rooms

Reliable comfort and service
9.3
I stayed here through my work place a couple of years ago and was very happy with it. The same standard of comfort, style and service were there as I had hoped, when I recently travelled with my 2yr old daughter. I like this hotel, location and value for money. I will stay here again.
Herman S. Families with young children Indonesia, September 26, 2010
Hotel yang nyaman dan ramah tamah

kamar hotel yang bersih dan terang
8.3
kami datang dari airport ke hotel ini lebih awal dari waktu check in yang ditentukan, namun staff hotel dengan ramah memperbolehkan check in dan kamar sudah siap dipergunakan. Kami senang tinggal beberapa hari di hotel ini, untuk itu kami mencoba up grade kamar yang lebih luas dari 1 studio executive menjadi 2 bed cosmo suite. Lokasi hotel sangat dekat dengan tram stop, boutique and beberapa tempat hiburan.
Shopping Tip: Sangat dekat dengan toko barang barang branded
 

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