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About One Hotel Santubong

Description

Spend your holiday away from the hustle and bustle of the city at One Hotel Santubong which is perfectly located at the foothills of Mount Santubong. The property provides rooms ranging from deluxe to chalet, all of which feature a TV, hair dryer, coffee/tea making facilities, fully stocked mini bar, and a private balcony overlooking the magnificent views of the South China Sea. Whether it’s a wedding event or a business conference, guests can make full use of the on-site ballroom and other function rooms. A short ride of only 25 minutes from the city and 45 minutes from the airport is definitely worth experiencing one of the best sunset views while staying at One Hotel Santubong.
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Features

Hotel Facilities

  • 24-hour front desk
  • 24-hour room service
  • bar
  • business center
  • coffee shop
  • concierge
  • facilities for disabled guests
  • family room
  • laundry service
  • meeting facilities
  • newspapers
  • restaurant
  • room service
  • safety deposit boxes
  • shops
  • smoking area

Sports and Recreation

  • fitness center
  • garden
  • golf course (on site)
  • outdoor pool
  • pool (kids)
  • private beach
  • tennis courts

Parking

  • car park
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Policies

Child and extra bed policy
Infant 0-2 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 3-4 year(s) Stay for free if using existing bedding.
  • Guests over 4 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room policy for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Check-In From: 2:00PM
Check-Out Until: 12:00PM
Number of Rooms : 380
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Recent customer comments

Filter by traveler type
All reviews (310)

Business travelers (3)

Couples (104)

Solo travelers (21)

Families with young children (92)

Families with older children (31)

Groups (59)

Above average
5.3
Hotel Condition/Cleanliness
4.8
Location
6.4
Room Comfort/Standard
5.2
Staff Performance
5.5
Value for Money
5.2
Food/Dining
4.6

6.3 Edmund C.
Malaysia
August 11, 2015
Good getaway
Room, Surrounding, Staff
Overall it was a pleasant experience, however many of the functional items were not usable eg. TV, telephone and bathtub (it took me half an hour to fill up half the tub).

7.3 VAISNAVI K.
Malaysia
August 13, 2015
Was a good stay, not much to complain
The room was good, kept well. Staffs were friendly.
Enjoyed the stay. Maybe should keep the pool clean.

5.3 Lih H.
Malaysia
August 17, 2015
Keeps expectations low and it will be ok
Spacious rooms, Private beach, Quiet surroundings
We booked the Deluxe room for 3 nights to attend the Rainforest World Music Festival. The room & toilet was spacious. The air-conditioning does not seem to be working very well, as the room borders on warm & stuffy during the afternoon. The toilet is old but clean and equipped with heater & good water pressure. There is no cable tv and no phones in the room so you will need to make a trip down to reception if you require any assistance. I was pre-informed of this by a friend and requested for an extra towel when I checked-in, but the towel was never delivered by housekeeping. The fried beehoon served on the breakfast spread was burnt on the first day and the milk for cereal was not chilled. The pool looked rather disgusting with white stuff on the surface with slightly murky water. We felt more comfortable swimming at the beach which was a nice 5-minute walk from the hotel. All in all it was a pleasant stay as we kept our expectations in check. It will be a place to go if one is looking for a tranquil and quiet place to unwind and relax. There isn't much going on around this area.

4.3 Fairuz M.
Malaysia
June 02, 2015
Not an ideal stay
Has its own private beach, swimming pool, peaceful location
Not a good experience. Mostly due to the poorly maintained premise, lack of attractions and no halal certification.

6 Vanessa C.
Malaysia
May 06, 2015
can arrange more activity at night, prepare more f
parking, hotel n beach
还好

9 PATRICK L.
Malaysia
May 06, 2015
one santubong hotel was awesome
clean, tidy, comfortable
awesome

6.3 heng C.
Malaysia
July 19, 2015
Good
Location, Beach and Food
Everything is ok except the aircon was not cold at all.

3.3 Yong C.
Malaysia
April 27, 2015
Not value for money
Very disappointed.

2 Shanthi T.
Malaysia
April 21, 2015
One of the worst hotels I've ever stayed in
One of the worst hotels I've ever stayed in. We arrived at 9pm and only got our rooms at 9.45pm. There was no power but the fan was still working. The room smelt like death!! We had to walk all the way back to The lobby which was quite a distance. They sent electrcians and every time they tried to put the power back on in my room, the whole floor power would trip leading other guests to run out screaming. They finally got us a replacement room which still smelt of death, air con wasn't working properly and fan wasn't working. This was at 11.30 pm. My friends room had 2 rats which they killed one. They contacted agoda and received a refund. There were holes in the walls and the toilet bowl was disgusting and staind. And who on earth gave them a 3 star rating???? The rats???? This is shame on agoda who are a reputable and trusted site. I cannot believe you would put such disgusting hotels on your site!!

4.7 alvin A.
Malaysia
April 03, 2015
Appaling
Location
no water heater, no telephone and no wifi. It was not worth the price I paid.


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