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One Hotel Santubong

Jalan Pantai Damai, P.O. Box 2364, Damai / Santubong, Kuching, Malaysia 93748

Recent customer reviews

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Above average

5.5

based on 21 reviews

275 reviews in English

Value for Money
5.2
Location
6.6
Staff Performance
5.5
Hotel Condition/Cleanliness
4.8
Room Comfort/Standard
5.8
Food/Dining
4.9
Solo travelers (21)
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Edmund C. Solo travelers Malaysia, August 10, 2015
Good getaway

Room, Surrounding, Staff
6.3
Overall it was a pleasant experience, however many of the functional items were not usable eg. TV, telephone and bathtub (it took me half an hour to fill up half the tub).
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Faimz I. Solo travelers Malaysia, December 14, 2014
Do not stay

food
4.3
horrorable,room is out of service, less maintainance..will not preferred..less staff
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Siti N. Solo travelers Malaysia, December 2, 2014
The worst hotel ever.

scenery is beautiful
2.3
the facilities- lights, telephone, tv not working! The gym is not mantained. The blanket and towel has odd smell.
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Jee H. Solo travelers Malaysia, June 23, 2014
A bit rundown but my stay still pleasant

rundown, far from town, less food choice
4.3
Nice pool, nice sunset but poor in the maintenance of room and quality of food
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Mohamad A. Solo travelers Malaysia, June 23, 2014
poor

location, room, parking
5.3
i was not satisfied because the air conditioning was warm. price for additional person for meal was not fix. staff product knowledge must be improved for your future occupancy target.
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Giap H. Solo travelers Malaysia, June 22, 2014
not maintained

nice sea view, comfortable room
6
service and maintenance need to be improved.
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Suliana J. Solo travelers Malaysia, June 22, 2014
simple but not clean and neat

simple , good breakfast and quiet
4.7
The room was big but the bathroom was not in good condition. Not hot shower and toileterries kit.
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Amanda H. Solo travelers United Kingdom, June 22, 2014
ok - it was very basic but did the job

its location near to the Kuching Rainforest festival
3.7
ok but the room was really hot as the air conditioner did not work very well
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Chuen W. Solo travelers Malaysia, May 4, 2014
so far so good.

not best thing, feel like the hotel saving cost
4.7
the room is ok but, swimming pool did't have tower for guess
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Lean S. Solo travelers Malaysia, January 5, 2014
the room was dirty. helpful & friendly staff.

friendly amd helpful staff
5.3
rat was found in the room at night along with poo on the bed. switched to another room but found a lot of hair on the bed. the hotel looks like it's haunted due to poor maintenance. we told the assistant manager about it and he offered us a newly renovated room. since it was our last night, we didn't take his offer. the staff were very helpful and friendly. the assistant manager even drive us to the cultural village free of charge. hopefully, the hotel will improve the condition of the hotel with renovated rooms in the future. the only reason i may come back to this hotel is due to the very friendly and helpful staff.
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