arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

2015
Very good 7.7
Based on 1012 reviews

Recent customer comments

Filter by traveler type
Very good



based on 1012 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 7.5
  • Location 7.5
  • Room Comfort/Standard 8.3
  • Staff Performance 8.0
  • Value for Money 7.5
  • Food/Dining 7.3

8.4 I D.
Singapore
June 08, 2016
nice environment value for money
enjoy our stay here so much, quiet environment with stunning view and would like to return again

7.6 Wendy L.
Singapore
June 08, 2016
Staycation
it is a good place for you just chill & relax.

4.4 WEI C.
Singapore
June 06, 2016
Poor service, dirty bathtub, smoke smell
I have expressed that it was our anniversary celebration and we would like to have a late checkout under the note in the reservation. However, nothing was mentioned when we checked in. I had to ask again on the spot, the receptionist said it's subject to availability and advised us to ask again on the next day after 10am. There was supposed to be a welcome drink while we waited at the lobby but none was served. Boo. Our room looked the same as those in the pictures, facing the marina. But the view was partially blocked by 2 tall trees. All the rooms are located in the 3rd floor. The anti-slip rug in the bathroom was horrendously dirty with black spots. Also, the room is supposed to be non-smoking yet we could smell 2nd hand smoke for HOURS in the afternoon and also the next morning. Really terrible. I did not expect this from a hotel located at Sentosa Cove. The next morning, our late check-out was denied when we went to the reception at 10am. We were 1h late from 12pm check-out, and the receptionist told me that the manager wanted to charge us a late check-out fee. "Our manager is very angry", she added. But she did not charge us in the end. At that point, I told myself that I will never be back. Firstly, they never bother about the note I left in the reservation. They could have taken the initiative to advise us regarding the late check-out policy when we checked in, instead of me having to ask. Also, they could also make up with small gesture such as 'Happy Anniversary' card in the room, etc. Nothing was done on their part, except for providing us a not-very-clean room with partially blocked view, room full of smoke smell when our neighbour/passerby smokes.

6.8 Raimi K.
Singapore
June 05, 2016
Great
The buffet spread during breakfast was superb! Otherwise everything else was satisfactory. We had expected the pool to be slightly bigger and less crowded though.

6.4 Ronald L.
Singapore
June 04, 2016
A restful staycation
The room is sizeable, though trendy it was not practical. 1. The sink tap so low almost touching the base of the sink. So it's impossible to fill up the kettle and had to use the bath tub. 2. There is a frosted glass screen that separates the bathroom from the bedroom, in the middle of the night when the toilet lights is turn on - it is so bright that wakes up sleeper. We had lunch @ Latitude and we mentioned to the waitress that there was a fly flying around and she just shrug it off. My concern was the buffet spread during lunchtime. The hotel has a schedule shuttle bus that will bring you to Vivo City otherwise it will be a distance to the nearest monorail. The surrounding ambiance was quiet and relaxing.

9.6 Chen N.
Taiwan
June 03, 2016
Relaxing, Comfortable, Great Service.
It was a wonderful stay, atmosphere is relaxing, the room is clean and very comfortable. Very helpful staff with great service. Recommend it and enjoyed my stay!

9.2 Bukhari A.
Singapore
June 01, 2016
gd staycation
Nice pool

8 Huong T.
Vietnam
June 01, 2016
pleasant stay
returning stay and still happy with the place

8.8 Edwin D.
India
May 30, 2016
Family holiday
An excellent option on Sentosa island. Great location, well appointed rooms, good facilities and very courteous and helpful staff.

6.8 Hong T.
Singapore
May 30, 2016
Marina view is good.
Marina View is cool and the room is spacious. Just don't understand why the water tap is so low that is so difficult to use.