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Very good 7.8
Based on 4104 reviews

Recent customer comments

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Very good

based on 4104 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 7.9
  • Location 8.5
  • Room Comfort/Standard 7.8
  • Service 7.8
  • Value for Money 7.4
  • Food/Dining 7.2

Lin Y.
April 30, 2016
Very good location and hotel
Everything is within the vicinity-shopping malls, hotel where I had my conference, MRT, cafes, restaurants, grocery shops-all so convenient! Good customer service and cleanliness.

stephen C.
United States
April 30, 2016
Good for short stay business trips
Staff are courteous and efficient. Grocery market adjacent to the hotel is a plus. Good breakfast.

Wyman L.
April 29, 2016
Great Location, great pricing
Decent and cheap for its location

April 29, 2016
Good location, nice room
Convenient location with coffee shops just a few steps away

Jansen N.
April 28, 2016
Valus for $$$$ -
The Rooms were Clean & the Deco is still fresh.

Mohamed A.
April 27, 2016
Signature Club Room
Cozy n well equipped room.. Gd wifi signal.. Room size abit small but gd enuf for both of us.. No bathtub..

tengku M.
April 26, 2016
Just a staycation. No complaints. Everything seems alright with this place. Will be back again

yeeleng C.
April 26, 2016
Good location and value for money
My 3rd time staying in this hotel. This time I was in Singapore for business. Picked this hotel because it is walking distance to Orchard Road although it is situated at the end of Orchard Road. This time, I arrived the hotel at 11am and unfortunately, the reception informed us that the rooms are ready however because check-in is at 2pm, we have to wait till then to check in. If we want the rooms now, we have to pay extra. I was not too happy about this but did not argue however this is a bit of inconvenience as we had to travel to another hotel for a conference and was hoping we could have the room to freshen up and to place our luggage. I was a bit disappointed that when we finally checked in, we were given the rooms at the older tower which means smaller and older rooms. Breakfast was fine with many choices however if you are staying more than 1 night, note that the breakfast selection is almost the same everyday. On sunday, there was a queue at the breakfast area. Do try to get there earlier to avoid the crowd. All in all, the rooms are fine although the walls are a bit thin, we can hear our neighbour laughing and people walking past but if you are a heavy sleeper, that should be fine. No newspaper was provided.

K N.
United States
April 26, 2016
Anniversary Trip
I booked my checkin date one earlier not realizing that I would arrive one day later. Hotel would not refund that one day because I booked a nonrefundable reservation so they offered late check out which would not help us because we had a 6am departure. Staff was nice at checkin he then offered to have complementary cake and bottle of wine set to our room because it was our Anniversary. Then we received cake and bowl of fruits and was told that front desk staff must do not know policy. Our room smelled like mildew and the concierge got a humidifier to air it out room. I immediately contact front desk and they change our room to 16th floor. The room was better but not bathroom room. You could hear running water in drain on the floor and a urine smell when you turn on faucet, shower or flush the toilet. I believe they have a plumbing problem. The swimming pool was freezing cold not sure why. The pool bar is not really a bar. (Just staff with a cart) We went for dinner on 2 level dinning for our Anniversary dinner. ( worst mistake ever) The food was so expensive and your portion of food was not enough to even full a child. The area is nice, hotel nice from outside and lobby. I would not stay there again.

Hamed T.
April 25, 2016