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Very good 7.8
Based on 4067 reviews

Agoda Verified Reviews

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Very good

based on 4067 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 7.9
  • Location 8.5
  • Room Comfort/Standard 7.8
  • Service 7.8
  • Value for Money 7.3
  • Food/Dining 7.2

wayne B.
United Kingdom
February 29, 2016
Great Staff
Staff, Location, Shower
I was booked in for 1 night and stayed in a Signature Club Merriments room. One of the benefits allows check in on the lounge floor so you would by-pass any queues downstairs. The room, for me, was small but ok for my one night stay. The Bathroom was quite dark, no bathtub, but the shower was great with various water jets, good pressure and a tiled seat built in. The bathroom freebies were good quality, better than the other well known chains I have stayed at. A little odour came from the drains but some deodorant spray refreshed the bathroom sufficiently. The bed linen was luxurious, tv was new with good selection of channels. I didn't use the Bose speaker. Free soft drinks (coke, sprite) in the min-bar. Wardrobe contained, good quality robes, slippers, iron with board, mini-safe, and umbrella. The wireless Internet worked great whilst I was there and a cable was also provided in a drawer if required. I felt the room was let down by the quality of the furniture, maybe by design, but personally it just felt old and tired. The lounge was located on the higher floor was very nice, comfortable and relaxing with refreshments available. The staff were very welcoming and nothing was too much trouble. I didn't use the pool, other facilities and unfortunately missed breakfast! Value for money was good. I would stay again but I would go for a larger room next time, purely my preference. For me, rooms are never perfection as we all have different expectations, but the key element in a hotel is the staff. The staff here are an absolute credit and make you feel very welcome. Thank you for an enjoyable stay.

Mohammad J.
February 29, 2016
Kind staff ,cleanliness, near to shopping center.
The staff was very polite ,the place was very clean , the staff prepare a cake to us for our anniversary.
Me and my family enjoy our stay there.

February 28, 2016
Great value for great location
Great value for a 5 star hotel at a great location

Zin N.
February 28, 2016
Good Location
Easy accessibility to all the shopping malls on the orchard and about 5 mins walk away from nearest MRT station.

Rukemah W.
February 28, 2016
water licking in living rm when it rain.
Signature club rm was great love it except water licking in living rm if raining. Breakfast menu seems thesame everyday

February 26, 2016
A pleasant stay
It was alright but not exceptional

stefanus A.
February 23, 2016
good value for orchard area
Good : One of the best breakfast Located on orchard Good price for orchard area Bad: Kinda far from shopping area. Old hotel The deluxe room is small

Mohammed H.
February 22, 2016
Location & shopping
Excellent location

Bintang S.
February 21, 2016
Orchard Hotel Singapore
Location, staff performance
It was a short holiday in Singapore, the location of the hotel was good and close to the shopping places.

Bintang S.
February 21, 2016
Stay at Orchard Hotel Singapore
Location, staff performance,
The best from this hotel was their staff performance as they were efficient and Super friendly. The location of the hotel also perfect. We Were staying at level 5 , in general the rooms was okay but the wallpapers in one of the room was open and a bit smelly , the bathtub was a bit old and we see dark spots. Consider this hotel is a 5 star hotel , I'm expecting the rooms conditions are always up to date.