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Orchard Hotel Singapore

442 Orchard Road , Orchard, Singapore 238879 (Show on map)

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Area: Orchard Number of Rooms: 656

Recent customer reviews

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Very good

7.8

based on
3862 reviews

3109 reviews in English

Value for Money
7.3
Location
8.5
Staff Performance
7.8
Hotel Condition/Cleanliness
8.0
Room Comfort/Standard
7.8
Food/Dining
7.2
All reviews (3862)
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Revathy V. Couples Singapore, August 10, 2015
nice environment

good location, well furnished and good service
8
Good
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Lyudmyla L. Families with older children Ukraine, August 8, 2015
Just ok.

Location
7.3
Overall a good stay. However staff did show zero attention to guests and wasn't welcoming at all. The room was in general clean however not at the corners. Some times cleaners forgot to clean glass and cups for tea/coffee. Special comment about bathroom: when flash toilet water was flashing outside too; shower cabin - door has no seal so after shower floor in the bathroom was very wet and quite sleepary (!).
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Thibaud B. Business travelers France, August 5, 2015
orchard hotel - acceptable

location - clean - staff
8.3
nice stay, i was in a premier room. i didnt really see the difference with normal rooms. Bathroom was quite small, but everything was very clean. TV reception was pretty bad. Staff is very good, available and efficient. Nice location right downtown, very easy to get a taxi, and to have dinner. Premier and normal breakfasts are a bit limited for a hotel of that standing. A bit overrated for the price but still pretty good hotel.
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Thuy L. Business travelers Vietnam, August 4, 2015
Good service

N/A
8
Good
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Alison S. Families with young children Canada, August 4, 2015
Outstanding all around

Quality of service. Hotel room size. Location
9.7
Having stayed in a number of hotels in the Orchard area, I would have to say Orchard hotel tops the list. I didn't know what to expect as I usually stay in internationally branded or boutique hotels but this hotel was a pleasant surprise that out did competitors down/across the street by a long shot! The staff are service oriented, friendly, accommodating and they make everything happen. The club room offers a generously sized room that were nicely decorated and well maintained. The club catered to all your needs with breakfast, tea, evening cocktails/bites. You could even check in and out there too. A perfect location which is also attached to a plaza that has a supermarket (cold storage) and small food shops. Outstanding and I would definitely recommend this hotel. Only thing to improve would be warm the pool up for the kids, they were freezing after swimming...and improve the very small kids playroom to have something interesting for kids to engage with.
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Michael C. Couples United Kingdom, August 3, 2015
nice hotel but its a bit expensive to eat there.

area clean comfortable and good staff very
9
Very well looked after had to change rooms no hot water. But staff were very good to do a quick change to our satisfaction. Its nice and comfortable beds.
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Chi B. Couples Hong Kong, August 2, 2015
Don't think you have a big bargain with this hotel

Room size, location maybe, price
5.3
Price: I got it with for about 1100 HKD a night, thought I got a great deal, but... Room: Size is 5 stars with all the amenities, HOWEVER, room is very poorly insulated. Can hear next room toilet flushing, laughing, and.... at 3am in the morning. Only to find out there is a disco and club joint next door. No wonder. Service: Very poor. At check out date, I called to get concierge at 12pm. Answer was ok. Nobody showed up until 12.15pm. Had to deal with 3 luggages myself. This is on the top of no answer call to the front desk twice in the morning. I was totally ignored. Location: It is located at off Orchard road. Not very close to subway (MRT) Value for money: Yes if you get 1000 HKD a room and if do not mind the noise , and do not mind somebody next door hearing what you are saying. My rating is 7.
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Christopher R. Solo travelers Australia, August 2, 2015
Mr Christopher Rocci

Location Staff friendly, efficient and helpful
10
1 word: AWESOME!
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Khalfan S. Families with young children Oman, August 1, 2015
Nice hotel but very busy and high price

No comment
7
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Michael A. Business travelers Indonesia, July 29, 2015
Hotel situated close to main orchard road

location, room aircon, room service
6
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