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Orchard Hotel Singapore

442 Orchard Road , Orchard, Singapore 238879 (Show on map)

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Area: Orchard Number of Rooms: 656

Recent customer reviews

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Very Good

7.8

from 3637 reviews

Value for Money
7.3
Location
8.5
Staff Performance
7.8
Hotel Condition/Cleanliness
8.0
Room Comfort/Standard
7.8
Food/Dining
7.2
All reviews (3637)
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Adrian C. Business travelers Singapore, January 10, 2015
Good location hotel in Orchard Road

Free wifi, reasonably priced and good location
6
Despite good location in Orchard road but is still a long walk to shopping centers. Service was slow but still acceptable
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Yinghsuan H. Couples Taiwan, January 8, 2015
The device inside hotel is good

free wifi
7.7
everything is good except the location
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Thomas Y. Business travelers Indonesia, January 8, 2015
Location is great, but facilities are outdated

great location
8
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Hau M. Couples Singapore, January 7, 2015
comfortable room

food, hotel decoration and cleainess
8.7
staff are friendly, hotel room are spacious and nice but location quite far from mrt
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Sophia Y. Families with older children Malaysia, January 7, 2015
Friendly & polite staff

Friendly, cleanliness, comfort
4.7
We arrived at midnight, checked in to our room and found that it wasn't what we expected. Call the reception and despite the ungodly hour, a sweet and polite voice attended to me. Questions answered and within half an hour we moved to the suite on the 17th floor. Swift transfer by smiling staff to the 2 room suite. no stress and all of us settled in to a good night sleep. Well done to all the wonderful staff at the reception, concierge, executive floor and house-keeping staffs who so thoughtful let me rest while I was nursing a bad cold.
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Iguh P. Families with older children Indonesia, January 6, 2015
clean, well maintain

clean, distance, price
8
Good
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Mutta R. Families with young children India, January 5, 2015
Nice Hotel

Staff, Checkin & Checkout time, Access to all
10
fine
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Handoko H. Families with young children Indonesia, January 4, 2015
Nice hotel with good cleanest, reasonabke rate.

Location, cleanes and comfortamble
8
Really nice to stay there and a good oocation for shoping and sight seeing.
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Yumiko K. Couples Japan, January 4, 2015
Too expensive for such service..

Old, Expensive, Bad service
4
They are overrated or they overrate themselves..Room is so so but not 5 start quality...service is not up to 5 start standard at all.. I wont be happy even if they were 4 star... Check-in was not smooth (took long and no apology for it), staff was not friendly (not looking at us, always looking at computer when they talk to us), never go through hotel details (such as check-out time, WiFi ID & Password etc )as he was new maybe or not experience enough..I do not know.. but it was really bad 1st contact and poor service...Too bad, I paid that much for such service and property....I called operator to ask for extra shampoo & conditioner so I asked how long will it take... she said " Do not know lah..we are busy so I just ask person to bring to you room only lor....." They were busy so what? Staff should not talk to guests in such manner..even though they are busy and not sure if they can complete their tasks by when.....they can tell guests in much better / polite way... Staff were acting as if they work in 2-3 star hotel... if it is 2-3star I understand but they are named Orchard Hotel and rated as 5 star....hmmmm I will not go back again unless they improve or they lower their $ and rating to 2-3 star...
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Mutta R. Families with young children India, January 3, 2015
Good Location

NICE STAFF, GOOD LOCATION,
10
NICE
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Customer Reviews - Orchard Hotel Singapore, Singapore

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