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Very good 7.8
Based on 4056 reviews

Agoda Verified Reviews

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Very good

based on 4056 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 7.9
  • Location 8.5
  • Room Comfort/Standard 7.8
  • Staff Performance 7.8
  • Value for Money 7.3
  • Food/Dining 7.2

8 Paul M.
September 10, 2015
Good enough
Location, room size

9.3 Thawda T.
September 08, 2015
Great hotel with the most convenient location
(1) location (2) service (3) cleanliness
Great experience

3.3 Loc K.
September 07, 2015
Orchard Hotel Singapore
We had a terrible experience staying at this hotel. Me and my boyfriend were supposed to have a relaxing time, instead our trip was completely ruined mostly thanks to bad customer service of the hotel. The first day upon our arrival we were locked outside for almost 1 hour while I was terribly sick, all because the door lock was "out of battery". How in the World can you call yourself a 5-star hotel and let your lock got "out of battery". And the room was on the club level. Unacceptable. On the 2nd day, I admit we were a little late for breakfast but I have stayed at plenty of 5-star hotels and all of them serve their guests as long as they are still eating, except of the Orchard Hotel. 15 minutes before closing, one staff came over our table and said in a realiy bad manner: "closing in 15 minutes". I don't care if you are closing or whatever, at least if you call yourself a 5-star hotel, there is a certain level of standards regarding staff's manners that have to be met, and both my boyfriend and I feel like we were not welcomed the way we were supposed to be. In-room dining service was a bad experience as well. We ordered some dishes and they promised 45 minutes max delivery time. We ended up waiting for 1 and a half hour so we fell asleep. When they called I told them please come back in an hour as my boyfriend was sleeping very well, and the lady said: no cant do. I got really mad and told her to just put it on our tab and throw the food away, to which she actually agreed. We really dont care about the money, money does not matter, it's the principal that matters. 5-star hotels are expected to have way better customer service, not some crappy manners we got during our stay. This hotel is very overrated imo, I will not recommend it to any of my partners. Management, you need to do a better job training your staff as you just lost 2 potential loyal customers.

2.7 Hasan A.
September 06, 2015
Great hotel
Location, clean rooms, free wifi
The hotel has great location, near the city center and the shopping malls, free wifi, clean rooms, nice dining and swimming pool, good service and staff

4.7 Muhammad R.
September 06, 2015
bed very small and can't sleep. pillow nt goof.
location more or less o.k.
Not very attractive.

9 Nasser A.
United Arab Emirates
September 05, 2015
Nice hotel
location - cleanliness - staff
it is all about location location location ...

September 05, 2015
Clean neat comfortable hotel
Staff restaurants comfortable rooms

10 Ervin H.
United States
September 03, 2015
Great hotel
Location, spacious room and convenient.
Excellent as always, got free upgrade to bigger room and as always very comfortable.

September 03, 2015
Good location, nice environment, friendly staff

9.7 Karla R.
August 26, 2015
Comfortable rooms. Situated near MRT and malls
Staff, Location, Rooms
When i go to Singapore I always book at Orchard Hotel. It's very near to a lot of malls and MRT. The staffs are very friendly and nice. they make sure to attend to your needs.