Back to hotel info

Very good 7.8
Based on 4132 reviews

Verified traveler reviews

Filter by traveler type
Very good



based on 4132 reviews
  • Cleanliness 8.0
  • Facilities 7.9
  • Location 8.5
  • Room Comfort/Standard 7.8
  • Service 7.8
  • Value for money 7.4
  • Food/Dining 7.2

John L. from Philippines
Families with young children
Stayed 3 nights in June 2015
Great hotel
Value for money, location, and friendly staff
We were upgraded to the Premier suite upon check-in. The room was always cleaned when we come back from visiting places of interest.
Reviewed July 03, 2015

Shu L. from Taiwan
Families with young children
Stayed 8 nights in June 2015
Food is good.
Swinning pool is good. Food is good, too.
Acceptable
Reviewed July 03, 2015

Tze K. from Malaysia
Business travelers
Stayed one night in January 2015
5 star hotel, friendly staff, comfortable hotel
Clean, friendly staff, comfortable hotel, delicious food
Good location, nice environment , friendly staff and comfortable room as well
Reviewed July 03, 2015

Zainoriza Z. from Malaysia
Families with young children
Stayed 3 nights in May 2015
Good Location..But staff performance is bad
Spacious Room, Good Location
The hotel location is good, a short walking distance to the heart of Orchard. I arrive with family with 3 young kids. Kids being kids, they were running at the lobby while I was checking-in. One of the senior lady staff, told my wife to get hold of my kids and ask them to keep quiet. It really spoil the mood.
Reviewed July 01, 2015

ari M. from Finland
Business travelers
Stayed 4 nights in June 2015
My last stay in Orchad hotel
# best things are location, easy taxi availability and nice pool area
Reviewed June 29, 2015

CHENG H. from Malaysia
Business travelers
Stayed one night in June 2015
A good hotel
Location , Service and Comfort
Great service indeed especially the guest service staff Ms Kimberly. Upgraded us when they found out it was our anniversary. Room clean and comfort. Food is ok. Location is walking distance to Wheelock and ION Orchard. Surely will stay again for what we hv to pay and service we get.
Reviewed June 28, 2015

Bryan D. from Australia
Couples
Stayed 2 nights in June 2015
Anniversary
Location, Quality, Friendly Staff
Awesome!!
Reviewed June 28, 2015

Nicholas J. from United Kingdom
Business travelers
Stayed one night in June 2015
business stop over.
Speed of Check in / check out. availability of Taxi's from the lobby. Great Buffet breakfast
Only 1 night stay and then only about 6 hours in the hotel, but it suited my needs perfectly.
Reviewed June 26, 2015

shamsah L. from Canada
Groups
Stayed 3 nights in June 2015
Not a 5 star meal
Location
Food was sub pat for a star hotel and the cool could only make one omelet at a time
Reviewed June 23, 2015

Zhenxi O. from Singapore
Couples
Stayed one night in June 2015
Wonderful Stay
service, comfort, people
Quite a breeze booking the room over Agoda. It was good value with the Agoda insider deals. Requested for a specific room and they met my request. The hotline was responsive, with a general call centre that directs me to the correct department I need to find for my various questions. When I asked about checking in early, they offered me to check in at 12pm, two hours ahead of actual check in time. When I asked for it to be even earlier They agreed to let me check in at 11am, though I eventually checked-in closer to 12pm. I also carelessly left my watch behind when I checked out and they managed to find my watch and called me back promptly to arrange for me to pick it up at my convenience. Really awesome service from the hotel staff!
Reviewed June 22, 2015