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Very good 7.8
Based on 4066 reviews

Recent customer comments

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Very good



based on 4066 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 7.9
  • Location 8.5
  • Room Comfort/Standard 7.8
  • Staff Performance 7.8
  • Value for Money 7.3
  • Food/Dining 7.2

4.7 Sophia Y.
Malaysia
January 14, 2015
Friendly & polite staff
Friendly, cleanliness, comfort
We arrived at midnight, checked in to our room and found that it wasn't what we expected. Call the reception and despite the ungodly hour, a sweet and polite voice attended to me. Questions answered and within half an hour we moved to the suite on the 17th floor. Swift transfer by smiling staff to the 2 room suite. no stress and all of us settled in to a good night sleep. Well done to all the wonderful staff at the reception, concierge, executive floor and house-keeping staffs who so thoughtful let me rest while I was nursing a bad cold.

8 robert L.
Australia
January 14, 2015
Ok
Location, pool
Not to bad , is expensive, Singapore is any way .

9.7 Ross N.
Australia
January 12, 2015
Wonderful hotel in a great location
Location, location, location
Excellent and would recommend to anyone going to Singapore

7.7 Heribert K.
Austria
January 12, 2015
One of the older hotels on Orchard Road
Staff performance
Hotel is overstating the room size (Premier Rooms) - only 1 room on each floor actually meets the size (35sqm) stated, all other rooms considerably smaller (below 30sqm); we complained and were given the larger corner room; having said this - also the other Premier Rooms are of good size, but a hotel should not overstate rooms on booking sites. The Premier Room wing appears to be under renovation (1 lift is blocked off for replacement). Location is a little off the busy part of Orchard Road, and fairly far from the closest MRT station; a little shopping mall behind the hotel is also under renovation and due to open during January '15.

7.7 YingHsuan H.
Taiwan
January 10, 2015
The device inside hotel is good
free wifi
everything is good except the location

8 handoko H.
Indonesia
January 09, 2015
Nice hotel with good cleanest, reasonabke rate.
Location, cleanes and comfortamble
Really nice to stay there and a good oocation for shoping and sight seeing.

8 Iguh P.
Indonesia
January 07, 2015
clean, well maintain
clean, distance, price
Good

10 MUTTA A.
India
January 07, 2015
Good Location
NICE STAFF, GOOD LOCATION,
NICE

10 MUTTA A.
India
January 06, 2015
Nice Hotel
Staff, Checkin & Checkout time, Access to all
fine

4 YUMIKO K.
Japan
January 05, 2015
Too expensive for such service..
Old, Expensive, Bad service
They are overrated or they overrate themselves..Room is so so but not 5 start quality...service is not up to 5 start standard at all.. I wont be happy even if they were 4 star... Check-in was not smooth (took long and no apology for it), staff was not friendly (not looking at us, always looking at computer when they talk to us), never go through hotel details (such as check-out time, WiFi ID & Password etc )as he was new maybe or not experience enough..I do not know.. but it was really bad 1st contact and poor service...Too bad, I paid that much for such service and property....I called operator to ask for extra shampoo & conditioner so I asked how long will it take... she said " Do not know lah..we are busy so I just ask person to bring to you room only lor....." They were busy so what? Staff should not talk to guests in such manner..even though they are busy and not sure if they can complete their tasks by when.....they can tell guests in much better / polite way... Staff were acting as if they work in 2-3 star hotel... if it is 2-3star I understand but they are named Orchard Hotel and rated as 5 star....hmmmm I will not go back again unless they improve or they lower their $ and rating to 2-3 star...