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Very good 7.8
Based on 4104 reviews

Recent customer comments

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Very good

based on 4104 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 7.9
  • Location 8.5
  • Room Comfort/Standard 7.8
  • Service 7.8
  • Value for Money 7.4
  • Food/Dining 7.2

January 07, 2015
Good Location

January 06, 2015
Nice Hotel
Staff, Checkin & Checkout time, Access to all

January 05, 2015
Too expensive for such service..
Old, Expensive, Bad service
They are overrated or they overrate themselves..Room is so so but not 5 start quality...service is not up to 5 start standard at all.. I wont be happy even if they were 4 star... Check-in was not smooth (took long and no apology for it), staff was not friendly (not looking at us, always looking at computer when they talk to us), never go through hotel details (such as check-out time, WiFi ID & Password etc )as he was new maybe or not experience enough..I do not know.. but it was really bad 1st contact and poor service...Too bad, I paid that much for such service and property....I called operator to ask for extra shampoo & conditioner so I asked how long will it take... she said " Do not know lah..we are busy so I just ask person to bring to you room only lor....." They were busy so what? Staff should not talk to guests in such manner..even though they are busy and not sure if they can complete their tasks by when.....they can tell guests in much better / polite way... Staff were acting as if they work in 2-3 star hotel... if it is 2-3star I understand but they are named Orchard Hotel and rated as 5 star....hmmmm I will not go back again unless they improve or they lower their $ and rating to 2-3 star...

David B.
United States
January 03, 2015
Nice Hotel
Location Location Location
Been staying there for years, never a dispointment

Joanne C.
January 02, 2015
my stay at orchard hotel
conveniently located

Rosalyn W.
January 02, 2015
good location
location,rooms and facilities

suzilawati H.
Brunei Darussalam
January 02, 2015
Near shopping complex

Pratap S.
January 01, 2015
It was a pleasent & comfortable stay
Location, Hotel Facilities, Value for money
It was comfortable,a good location, awesome food, rooms are nice & clean, staff so friendly..

sung K.
December 31, 2014
good location, friendly staff and clean hotel
clean, friendly staff
orchard is a good hotel with friendly staff. for family with older children it's very convinience location, many shopping malls around.

Kitichai K.
December 31, 2014
good location and good for the money
location, convenient and food
excellent location for the price. good food and friendly staffs. recommended again and again.