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Orchard Hotel Singapore

442 Orchard Road , Orchard, Singapore 238879 (Show on map)

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Area: Orchard Number of Rooms: 656

Recent customer reviews

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Very good

7.8

based on
3862 reviews

3107 reviews in English

Value for Money
7.3
Location
8.5
Staff Performance
7.8
Hotel Condition/Cleanliness
8.0
Room Comfort/Standard
7.8
Food/Dining
7.2
All reviews (3862)
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Matthew T. Couples Malaysia, June 29, 2014
It was an awesome trip with few blunders...

The bed, suite and 2 staff (Ian Soh and Kimberly)
8.3
First of all, I would say this hotel is very comfortable after its refurbishment. I first booked a premier suite for my honeymoon but later found out it was just okay.. I was expecting some surprises by the hotel since I indicated that it was my anniversary. However, it wasnt noticed. So I ended up having to upgrade to a better room, the signature suite. Ian Soh, one of the staff there was very attentive and friendly. He showed me some rooms before recommending me the appropriate upgrade. The signature suite was one of the nicest room available in the hotel. I was placed on the highest floor (18th floor) with superb view. One thing bad is that you'll have to walk to claymore wing to have all your cocktails and breakfasts. I'm not sure why, but isn't the signature wing supposed to be more exclusive? With regards to the front desk service, it was one of the worst i've ever experience. I called to request for a slightly late checkout but no one answered the phone, even after 4 attempts. Also, when I went to the front desk just to request how I could use the meeting room to print my flight ticket, the staff told me off rudely that shes not done with the previous customer and told me to queue. She was free at the time of request and all I wanted to know if someone could assist me but i got this treatment. I hope the hotel can do something about this. Overall, the hotel is a superb stay if you book the signature suite!
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Siew G. Families with older children Malaysia, June 28, 2014
Very nice and affordable 5 star hotel

Great location to major attraction, 5 star hotel, friendly staff
8
It is superb to stay here, the staff are very friendly, great location with easy access to major shopping center and public transport.
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Clara I. Families with older children Indonesia, June 28, 2014
they were upgrading our room !

good location, good staff and convenience room hotel with your name on the tv screen (very personal)
7.3
The receptionist were upgrading our room because my mom uses wheelchair and it was not possible for her to take shower in the bath tub, so the receptionist upgraded our room to the executive room. Awesome ! The hotel location was not far from Wheelock Place and Ion Mall. The friendly transportation was bus. Very convenient.
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Christine R. Couples United Kingdom, June 27, 2014
perfect

location location location
9.3
Very good
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Sukinanto S. Business travelers Indonesia, June 27, 2014
Very nice place

Good clean nice
10
Very nice place to stay
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Thiruchelvan N. Solo travelers Singapore, June 26, 2014
Great location & clean

Location,clean & shopping
7.7
The hotel is clean and at the Heart of city.
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Taiwo O. Solo travelers United Kingdom, June 25, 2014
VERY OKAY, AS A MATTER OF FACT IT WAS GREAT

THEIR FOOD, THE SWIMING POOL, THE SHOPPING MALLS IN AND AROUND THE HOTEL
8
MY STAY WAS GREAT. REALLY HAD A NICE TIME RESTING, SHOPPING, SPA
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Leroy C. Business travelers Malaysia, June 24, 2014
good

Location
7.7
Pleasant
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Ike Y. Couples Indonesia, June 23, 2014
Good

Room
7.3
It is a few minutes walk to the center of Orchard, hotel & rooms look bit old, staff are nice friendly and helpful.
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Lim C. Business travelers Malaysia, June 23, 2014
Central and convenient

Good location, friendly staffs and clean room
8
Despite the age of the hotel, it is still clean and comfortable to stay.
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