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Very good 7.8
Based on 4134 reviews

Recent customer comments

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Very good



based on 4134 reviews
  • Cleanliness 8.0
  • Facilities 7.9
  • Location 8.5
  • Room Comfort/Standard 7.8
  • Service 7.8
  • Value for money 7.4
  • Food/Dining 7.2
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Johannes N.
Austria
July 03, 2014
Very nice and friendly staff which is very helpful
Close to shopping, late check out at 6pm and good breakfast
Very nice hotel. Always taxis available and staff helpful to explain you where to go! Will come back for sure!

Christine R.
United Kingdom
July 01, 2014
perfect
location location location
Very good

Matthew T.
Malaysia
June 30, 2014
It was an awesome trip with few blunders...
The bed, suite and 2 staff (Ian Soh and Kimberly)
First of all, I would say this hotel is very comfortable after its refurbishment. I first booked a premier suite for my honeymoon but later found out it was just okay.. I was expecting some surprises by the hotel since I indicated that it was my anniversary. However, it wasnt noticed. So I ended up having to upgrade to a better room, the signature suite. Ian Soh, one of the staff there was very attentive and friendly. He showed me some rooms before recommending me the appropriate upgrade. The signature suite was one of the nicest room available in the hotel. I was placed on the highest floor (18th floor) with superb view. One thing bad is that you'll have to walk to claymore wing to have all your cocktails and breakfasts. I'm not sure why, but isn't the signature wing supposed to be more exclusive? With regards to the front desk service, it was one of the worst i've ever experience. I called to request for a slightly late checkout but no one answered the phone, even after 4 attempts. Also, when I went to the front desk just to request how I could use the meeting room to print my flight ticket, the staff told me off rudely that shes not done with the previous customer and told me to queue. She was free at the time of request and all I wanted to know if someone could assist me but i got this treatment. I hope the hotel can do something about this. Overall, the hotel is a superb stay if you book the signature suite!

George B.
United Kingdom
June 30, 2014
Perfectly located in the heart of the city
Comfort, location, convenience
Excellent, comfortable, relaxing

George B.
United Kingdom
June 30, 2014
Convenient location and luxury accommodation
Comfort, location, convenience
A pleasant stay without problems. Conveniently located amongst shopping malls and restaurants and easy to get a taxi.

Siew S.
Malaysia
June 29, 2014
Very nice and affordable 5 star hotel
Great location to major attraction, 5 star hotel, friendly staff
It is superb to stay here, the staff are very friendly, great location with easy access to major shopping center and public transport.

Thiruchelvan N.
Singapore
June 27, 2014
Great location & clean
Location,clean & shopping
The hotel is clean and at the Heart of city.

Taiwo O.
United Kingdom
June 26, 2014
VERY OKAY, AS A MATTER OF FACT IT WAS GREAT
THEIR FOOD, THE SWIMING POOL, THE SHOPPING MALLS IN AND AROUND THE HOTEL
MY STAY WAS GREAT. REALLY HAD A NICE TIME RESTING, SHOPPING, SPA

leroy C.
Malaysia
June 26, 2014
good
Location
Pleasant

Yeo E.
Singapore
June 26, 2014
great and relaxing
clean neat and reponsive
its a good experience