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Orchard Hotel Singapore

442 Orchard Road , Orchard, Singapore 238879 (Show on map)

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Area: Orchard Number of Rooms: 656
Free Wi-Fi

Recent customer reviews

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Very Good

7.7

based on
3468 reviews

Value for Money
7.3
Location
8.5
Staff Performance
7.8
Hotel Condition/Cleanliness
8.0
Room Comfort/Standard
7.8
Food/Dining
7.2
All reviews (3468)
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Mutta R. Families with young children India, January 5, 2015
Nice Hotel

Staff, Checkin & Checkout time, Access to all
10
fine
Handoko H. Families with young children Indonesia, January 4, 2015
Nice hotel with good cleanest, reasonabke rate.

Location, cleanes and comfortamble
8
Really nice to stay there and a good oocation for shoping and sight seeing.
Yumiko K. Couples Japan, January 4, 2015
Too expensive for such service..

Old, Expensive, Bad service
4
They are overrated or they overrate themselves..Room is so so but not 5 start quality...service is not up to 5 start standard at all.. I wont be happy even if they were 4 star... Check-in was not smooth (took long and no apology for it), staff was not friendly (not looking at us, always looking at computer when they talk to us), never go through hotel details (such as check-out time, WiFi ID & Password etc )as he was new maybe or not experience enough..I do not know.. but it was really bad 1st contact and poor service...Too bad, I paid that much for such service and property....I called operator to ask for extra shampoo & conditioner so I asked how long will it take... she said " Do not know lah..we are busy so I just ask person to bring to you room only lor....." They were busy so what? Staff should not talk to guests in such manner..even though they are busy and not sure if they can complete their tasks by when.....they can tell guests in much better / polite way... Staff were acting as if they work in 2-3 star hotel... if it is 2-3star I understand but they are named Orchard Hotel and rated as 5 star....hmmmm I will not go back again unless they improve or they lower their $ and rating to 2-3 star...
Mutta R. Families with young children India, January 3, 2015
Good Location

NICE STAFF, GOOD LOCATION,
10
NICE
Rendy K. Couples Indonesia, January 2, 2015
nice hotel

swimming pool. near shopping center, polite staff.
9.3
it was nice and very recommended
Suzilawati H. Families with young children Brunei Darussalam, January 1, 2015
Satisfied

Near shopping complex
8.7
Satisfied
Joanne C. Families with young children Philippines, January 1, 2015
my stay at orchard hotel

conveniently located
8
Kitichai K. Families with young children Thailand, December 30, 2014
good location and good for the money

location, convenient and food
9.7
excellent location for the price. good food and friendly staffs. recommended again and again.
Rosalyn S. Families with young children Malaysia, December 29, 2014
good location

location,rooms and facilities
8.3
Chung K. Families with young children Malaysia, December 28, 2014
Overall staying experience

Not really have specific things to mention compare to other 5stars hotel I ever stayed.
7.3
So far so good. The hotel seem not able to handle well with almost full load. There are more to improve on Housekeeping n Breakfast during peak season.

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