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Very good 7.8
Based on 4108 reviews

Recent customer comments

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Very good



based on 4108 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 7.9
  • Location 8.5
  • Room Comfort/Standard 7.8
  • Service 7.8
  • Value for Money 7.4
  • Food/Dining 7.2

Gary S.
United Kingdom
April 30, 2014
Pleasant Stay
Reception Staff were superb, Room was almost perfect, location for Orchard Road shopping is great
Found the lady seating you for breakfast a bit 'military' and a bit unfriendly, she kept wanted to seat me way at the back where my colleagues would not see me and then at the front in a really cramped corner, there was loads of empty seats so I ended up ignoring her and just taking a table that suited me. Disappointed with the breakfast, bacon was very second rate, and the sunny side up eggs were laid out in volume on a plate but cold, asked for a freshly cooked sunny side up and got an over cooked easy over. Generally the spread looked extensive with a wide range but if you wanted an English style Bacon and Eggs breakfast I think you too would be disappointed. Second disappointment also cam with the food, the Ham and Cheese toasted sandwich with chips, horribly dry, could have used some onions and tomatoes to moisten it but the bread itself was very dry. I would stay again, would probably not book with breakfast and would most likely eat out. On the plus side the front desk staff especially Joanna were superb they really made you feel welcome and managed to get me my preference of a double bed. She managed while be very efficient to serve with a smile and really made you feel welcome. Also when I needed a parking pass and the concierge did not seem to be at the desk she immediately went over to get the parking ticket for me, having said that the concierge was back at his desk instantly clearly very close by just not behind the counter, I think he was helping a customer by holding a door open. My tips for the hotel, add tomato and onion to the toasted cheese. Buy a better quality bacon; thicker not the micro thin streaky cut that turns into bacon jerky.

Sao S.
Cambodia
April 29, 2014
clean room, good service and friendly staff
clean room, good service and friendly staff
It was a great experience with Hotel and the Singapore City. It was a clean room and good service.

rendy K.
Indonesia
April 28, 2014
Orchard Hotel Singapore
wifi, breakfast, nice staff
it was good and perfectly

rendy K.
Indonesia
April 28, 2014
mantap
internet, breakfast, and swimming pool

ZHANG K.
China
April 25, 2014
average, like 4 star, expensive.
average, like 4 star, expensive.
average, like 4 star, expensive.

Iwan N.
Indonesia
April 24, 2014
nice location but old interior
nice location, friendly staff and large rooms
it was centrally located but the room is old, need renovation.

Andrew C.
United Kingdom
April 23, 2014
Disappointed. Maintenance of the rooms is lacking.
Location. Nice front of house.
Compared to similar priced hotels in Singapore this hotel is in need of an uplift. Maintenance standards are laking and is in need to repair / refresh. Staff also seemed disorganised; though very friendly and welcoming. An average hotel in a good location; but compared to the quality of other hotels in the city this place needs to get its act back in order

ALLAN T.
Philippines
April 22, 2014
Superb Service from Hotel Staff
Very clean room, very accomodating and friendly staff, and most of all, convenient to public transportation
We had a very satisfactory stay in Orchard Hotel. Being first timers, I had contacted their office in advance to make some requests, and thankfully, the hotel has generously accommodated our requests, especially on the complimentary extra bed for our daughter to comfortably sleep in. We found the rooms to be very comfortable to stay in, they are very clean and the beds are very nice. The service of the hotel staff is very good, they are all warm, friendly, accommodating and helpful. Orchard Hotel is truly a 5-star hotel!!!

Ling R.
Malaysia
April 21, 2014
Nice & convenient hotel
Easy access, near shopping mall, clean room
Good experience for me. Easy access to shopping area, big room, big toilet, clean room, friendly staffs, definitely come back again.

Moises L.
Philippines
April 21, 2014
awesome/perfect
nice staff convinience
satisfaction