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Very good 7.8
Based on 4135 reviews

Recent customer comments

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Very good

based on 4135 reviews
  • Cleanliness 8.0
  • Facilities 7.9
  • Location 8.5
  • Room Comfort/Standard 7.8
  • Service 7.8
  • Value for money 7.4
  • Food/Dining 7.2
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May 06, 2014
Great location and nice swimming pool
The best thing is i booked a deluxe room and got a free upgrade to club room

May 06, 2014
closed to shopping centre
closed to shopping centre, bigroom, clean
Nice hotel. Closed to shopping centre. Nice room. Clean. But bellboy service is poor.

Mohd S.
May 05, 2014
Nice hotel but not child-friendly
Clean, comfort bed and friendly staff
The hotel is nice and clean, but I felt disappointed as it do not have the pool for kid. When I and my kids went down to the floor where the pool located, my kids felt upset when they couldn't find any pool for them to swim. They end up swam and played in the bath tub inside the room. Others are ok.

May 05, 2014
over priced
fast check in check out,had early cjeck in
very small rooms, very over priced hotel

May 05, 2014
old five star hotel
wifi, close proximity to orchard, fast check in
old five star hotel which need renovation

Porntip B.
May 04, 2014
Hotel not really nice
Good location
Not really nice hotel, food very terrible but good location.

DongWan R.
South Korea
May 04, 2014
Good enough to recommend and kind staffs
Easy to go to lots of wonderful shopping malls, relatively competive price, and kind service

Agus S.
May 02, 2014
Good and friendly staff
The staff very helpful, swimming pool is nice and safe
The air conditioner is too cold, even it switched off, still very cold in the morning. No wifi in room very disappointing.

Pamela M.
May 01, 2014
Great, convenient, comfortable, friendly staff
Great food, clean rooms, easy access to transportation
Great, memorable, friendly lobby personnel, offers free transport to universal studious, great food

Gary S.
United Kingdom
April 30, 2014
Pleasant Stay
Reception Staff were superb, Room was almost perfect, location for Orchard Road shopping is great
Found the lady seating you for breakfast a bit 'military' and a bit unfriendly, she kept wanted to seat me way at the back where my colleagues would not see me and then at the front in a really cramped corner, there was loads of empty seats so I ended up ignoring her and just taking a table that suited me. Disappointed with the breakfast, bacon was very second rate, and the sunny side up eggs were laid out in volume on a plate but cold, asked for a freshly cooked sunny side up and got an over cooked easy over. Generally the spread looked extensive with a wide range but if you wanted an English style Bacon and Eggs breakfast I think you too would be disappointed. Second disappointment also cam with the food, the Ham and Cheese toasted sandwich with chips, horribly dry, could have used some onions and tomatoes to moisten it but the bread itself was very dry. I would stay again, would probably not book with breakfast and would most likely eat out. On the plus side the front desk staff especially Joanna were superb they really made you feel welcome and managed to get me my preference of a double bed. She managed while be very efficient to serve with a smile and really made you feel welcome. Also when I needed a parking pass and the concierge did not seem to be at the desk she immediately went over to get the parking ticket for me, having said that the concierge was back at his desk instantly clearly very close by just not behind the counter, I think he was helping a customer by holding a door open. My tips for the hotel, add tomato and onion to the toasted cheese. Buy a better quality bacon; thicker not the micro thin streaky cut that turns into bacon jerky.