arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Very good 7.8
Based on 4110 reviews

Recent customer comments

Filter by traveler type
Very good

based on 4110 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 7.9
  • Location 8.5
  • Room Comfort/Standard 7.8
  • Service 7.8
  • Value for Money 7.4
  • Food/Dining 7.2

February 24, 2014
Good location
Clean, near to everywhere, friendly staff
Good location to shopping and food as well as transportation

Jezaa J.
February 23, 2014
It was very comfotable staying
Location, Cleanness, Staff
The hotel is centrally located and close to everything, with great staff and very clean. The hotel has two parts Old and New I was assigned to the old part but still it is in a very good condidions and clean

Foo W.
February 21, 2014
Location was good.Room was clean and size adequate
conveniently located and close to main shopping area
Disappointing as the pool area was unavailable as renovations were being carried out.

Ramon T.
United States
February 20, 2014
Great hotel.
Loved the breakfast, clean rooms. Small gym but had all the basic stuff.
We enjoyed our stay at Orchard. It's great to come "home" to a very relaxing room after a day of touring. The internet was fast. We arrived late, around 1am but our check in was fast and efficient. Our room was ready as I requested. I forgot the gentleman's name but please give him our regards. He was on duty the night of February 14. The great breakfast was included in our rate which made it very convenient for us. The only negative comment I have is, after our check out, we were observed by the lobby staff struggling with our bags but, no one offered assistance until I was outside the door. To their credit, I guess, after "realizing" we were guests, someone finally assisted my wife with her bags.

Joo H.
February 20, 2014
Nice room but poor breakfast experience
Nice & clean room, near to shopping area and easy to access to public transport
Not very present experience during breakfast time. Toilet without any hook.

Wai A.
Hong Kong
February 20, 2014

Ng D.
February 19, 2014
No frills
Location, convenience

Karren P.
February 18, 2014
Near shopping area
The standard check-in time as per them is 2pm, I arrived past 3pm yet the room is still not available. It was booked in advance, so I assume I could take a rest once I get there. I was disappointed for that. I had to leave for a while for them to prepare my room, when I get back after an hour, the Front desk officer said that It's still undone and did not even apologize for it. She checked the room availability again and told me that she already got one for me. (Inconsistent). The annoying part is, I was not informed that some part of the hotel is under renovation. You can't take a rest for daytime as you can hear the noise downstairs. My room is located at 6th level, by the way.

Hannah D.
United States
February 17, 2014
Fun 1-night staycation
Lovely room design, delicious breakfast, comfortable/clean room
We almost never stay at fancy hotels, so we had a great time! Breakfast was really delicious, we were so glad it was included with the room. The pool was great (though they are still finishing construction) and the workout facilities looked good too. We had a lovely room on the 10th floor, which gave us a great view to the west (trees instead of city!) The minibar prices were insane (as expected), so I'd recommend popping round the corner to the 7/11 for cheaper snacks/drinks. There were 2 things that didn't live up to my expectations for a 5-star hotel though: - Check in took well over 30 minutes, even though we arrived well after the allowed check-in time of 2pm. - While the lobby had free internet, you had to pay if you wanted internet access in your room. This seemed quite stingy, considering the room rate already paid. We've stayed in plenty of cheaper hotels that still manage to provide free in-room wifi.

Nathika S.
February 15, 2014
Great Location
Location, Hotel, amenity
We stayed in this premier club which is much better than deluxe room. Deluxe room is so horrible. we had to switch the rooms. It was old and has bad smell of old dusted. We ordered non-smoking room but we can smell cigarette smell. The staff has to bring air freshener and left in the room all night. We have to unpack it and put it away. The shower is very small comparing to premier club. Basically the rooms need to be replaced or renovated.