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Orchard Hotel Singapore

442 Orchard Road , Orchard, Singapore 238879 (Show on map)

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Area: Orchard Number of Rooms: 656
Free Wi-Fi

Recent customer reviews

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Very Good

7.8

based on
999 reviews

Value for Money
7.3
Location
8.5
Staff Performance
7.8
Hotel Condition/Cleanliness
8.0
Room Comfort/Standard
7.8
Food/Dining
7.3
Couples (999)
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Heidi Y. Couples Brunei Darussalam, January 19, 2015
convenient

good location, hotel clealiness and friendly staffs
8.3
it was good! good location, cleanliness of the hotel & friendly staffs!
Limindra G. Couples Indonesia, January 19, 2015
Orchard Hotel Singapore
8
good
Anne D. Couples Australia, January 16, 2015
Best hotel in Singapore

Friendly staff lovely decor great location
8
Arrived at singapore airport 5:30am. Was allowed an early 10:00am check in. Also flight out of Singapore was 5:30pm. We were allowed a late 2:00 pm check out at no extra charge , Wonderful staff Anne Doherty
Heribert R. Couples Austria, January 11, 2015
One of the older hotels on Orchard Road

Staff performance
7.7
Hotel is overstating the room size (Premier Rooms) - only 1 room on each floor actually meets the size (35sqm) stated, all other rooms considerably smaller (below 30sqm); we complained and were given the larger corner room; having said this - also the other Premier Rooms are of good size, but a hotel should not overstate rooms on booking sites. The Premier Room wing appears to be under renovation (1 lift is blocked off for replacement). Location is a little off the busy part of Orchard Road, and fairly far from the closest MRT station; a little shopping mall behind the hotel is also under renovation and due to open during January '15.
Ross N. Couples Australia, January 10, 2015
Wonderful hotel in a great location

Location, location, location
9.7
Excellent and would recommend to anyone going to Singapore
Yinghsuan H. Couples Taiwan, January 8, 2015
The device inside hotel is good

free wifi
7.7
everything is good except the location
Yumiko K. Couples Japan, January 4, 2015
Too expensive for such service..

Old, Expensive, Bad service
4
They are overrated or they overrate themselves..Room is so so but not 5 start quality...service is not up to 5 start standard at all.. I wont be happy even if they were 4 star... Check-in was not smooth (took long and no apology for it), staff was not friendly (not looking at us, always looking at computer when they talk to us), never go through hotel details (such as check-out time, WiFi ID & Password etc )as he was new maybe or not experience enough..I do not know.. but it was really bad 1st contact and poor service...Too bad, I paid that much for such service and property....I called operator to ask for extra shampoo & conditioner so I asked how long will it take... she said " Do not know lah..we are busy so I just ask person to bring to you room only lor....." They were busy so what? Staff should not talk to guests in such manner..even though they are busy and not sure if they can complete their tasks by when.....they can tell guests in much better / polite way... Staff were acting as if they work in 2-3 star hotel... if it is 2-3star I understand but they are named Orchard Hotel and rated as 5 star....hmmmm I will not go back again unless they improve or they lower their $ and rating to 2-3 star...
Rendy K. Couples Indonesia, January 2, 2015
nice hotel

swimming pool. near shopping center, polite staff.
9.3
it was nice and very recommended
Jui L. Couples Singapore, December 27, 2014
Good place for a staycation at the last minute

Location, room decor and staff performance
8.7
Stay at Orchard Hotel has improved. Check in process was friendly and efficient. They gave me a free upgrade too which was great. The only downside is that the hotel shopping arcade is undergoing renovation and as such there is no direct access to orchard towers supermarket.
Peng S. Couples Malaysia, December 27, 2014
PS

Room condition, hotel staff, and environment.
7.7
Overall satisfied. Water pressure can be improved.

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Customer Reviews - Orchard Hotel Singapore, Singapore

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