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Oriental Suites Hotel

58 hang Dao Street,Hoan Kiem district, Old Quarter, Hanoi, Vietnam (Show on map)

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Formerly : Serenade Hotel

"Staff friendliness and helpfulness, personal touches, easy..."

  • Duncan, United States
  • June 27, 2015
  • Area: Old Quarter
  • Rooms : 48
  • Free Wi-Fi

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Room Types
Max
Rates
Superior Double
Superior Double
Deluxe Twin
Deluxe Double
Deluxe Double
Deluxe Twin
Junior Suite City View
Junior Suite City View
Junior Suite With Balcony
Junior Suite with Balcony
Oriental Suite Terrace
Oriental Suite Terrace
Suites Connecting Rooms
Suites Connecting Rooms

 

When would you like to stay at this hotel?

Features of Oriental Suites Hotel
Facilities

24-hour front desk

24-hour room service

airport transfer

bar

bicycle rental

business center

concierge

currency exchange

elevator

executive floor

express check-in/check-out

laundry service

luggage storage

newspapers

restaurant

room service

safety deposit boxes

salon

shops

shuttle service

tours

Sports and Recreation

massage

sauna

spa

Internet

free Wi-Fi in all rooms

Wi-Fi in public areas

 
Languages Spoken

English

Vietnamese

 

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Sale ends soon!

Oriental Suites Hotel is situated on Hang Dao Street, the popular and oldest business area of the Old Quarter in Hanoi. This accommodation is designed in unique Old Quarter architecture, filled with a calming ambiance and modern services. For destinations to explore, the Sword Lake is within a short walk - a site locals treasure. Other attractions are the Ngoc Son Temple, 36 Streets, and Thang Long Puppy Theater, a unique experience of traditional Vietnamese art form. Towards the end of the day, guests can make their way to the hotel's Panorama Bar Café on the top floor for an excellent view of the city. For dining, the elegant Romance Restaurant serves a mix of Asian and European cuisine from the finest chefs. Oriental Suites Hotel's location allows you to fully appreciate the Old Quarter and all that is has to offer. Oriental Suites Hotel is situated on Hang Dao Street, the popular and oldest business area of the Old Quarter ... see more
Children and extra beds:
Infant 0-1 year(s)
Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-5 year(s)
Stay for free if using existing bedding.

Guests over 5 years old are considered as adults.

Extra beds are dependent on the room you choose, please check the individual room policy for more details.

Airport Transfer Fee
20 USD

Check-In From
12:00 PM

Check-Out Until
12:00 PM

Distance from City Center
0.5 km

Distance to Airport
35 km

Non-Smoking Rooms / Floors
No

Number of Bars
1

Number of Floors
8

Number of Restaurants
1

Number of Rooms
48

Reception Open Until
00:00AM

Room Voltage
220

Time to Airport (Minutes)
45

Year Hotel Built
2007


Recent customer comments

Filter by Traveler Type

 

Fantastic

8.2

from 439 reviews

Value for Money
8.0
Location
9.0
Staff Performance
7.9
Hotel Condition/Cleanliness
8.3
Room Comfort/Standard
8.2
Food/Dining
7.7
All reviews (439)
Sort by:
Duncan R. Groups United States of America, June 27, 2015
Northern Vietnam

Staff friendliness and helpfulness, personal touches, easy access to local and further out attractions
8.7
Fantastic. Very accommodating and engaged with guests. Good rooms and services for such a small hotel in a busy area.
Jennifer P. Solo travelers United States of America, May 23, 2015
Perfect for a solo traveler

staff, location, cleanliness
9.3
An excellent stay at this well situated hotel, very convenient in the Old Quarter. The hotel is impeccably clean and comfortable, made better by the ever helpful and warm team they have working there.
James K. Business travelers Singapore, May 19, 2015
Best value and location.

clean room best location and courteous staff.
8.3
Ching W. Couples Malaysia, May 18, 2015
Excellent location , friendly and attentive staff.

Strategic Location , just in front of the night market. Room is clean and comfortable. Staff are attentive, all your request eg like airport transfer , transport to other places are well taken care of
8.7
Excellent. Hassle free even we make the tour arrangement with them. Strategically located and cleanliness of the room is superb. The only setback is the breakfast in hotel. Not much of choices. Staff are attentive, well converse in English.
Susan C. Solo travelers South Africa, May 11, 2015
Oriental Suites Hotel

Friendly staff, Great location, Great breakfast
9.7
I thoroughly enjoyed my stay at this hotel. The staff were incredible and went out of their way to be of great service. Location is excellent, you are right in the middle of everything. I would definitely stay here again and recommend to my friends.
Daniel W. Couples Brunei Darussalam, April 25, 2015
Best hotel I have stayed in

Location, Friendliness, Service
10
Literally the best hotel experience I had. Everything from the staff courteous service, smiling faces anytime of the day, patience to explain all the tips for my first trip to Vietnam, packed breakfast (yeah that's right!), room cleanliness, amenities, complementary fruits and snacks, I can say no other hotels I have stayed beat their service, not even 5 or 6 stars hotels. Topped with good selection of freshly prepared food for breakfast complementing the staple selection of breads and pre-cooked noodles and rice dishes with an excellent setting of a dining hall with a fish tank (under the floor!). Excellent location, right out to old quarter and night market and a short walk to the lake. Totally quiet at night for a good rest. Only feedback I given on the survey slip is the lack of wall sockets to charge our phones and camera. Best hotel thus far.
Ethel L. Couples Singapore, March 28, 2015
Excellent and Sincere service

Service, Room and Complimentary Minibar
10
The staff that served us are very genuine and always willing to help. The manager of the reception displayed exemplary service, just like his own team. They had plenty of initiative and I'm very impressed with the service rendered. There is even a turndown service and not all hotels practise this. Really happy and satisfied and I will come back here whenever I visit Hanoi!
Thong K. Solo travelers Malaysia, March 22, 2015
City center of old quarter

nice ambience, good location, and lovely staffs.
6.7
i was amazing that most of the staffs are able to communicate in english.
Marlene D. Solo travelers Australia, March 13, 2015
BEST hotel experience! :)

Staff service was highly attentive, personalised and impressive! The rooms are beautiful, spacious and comfortable. There were complimentary snacks replenished daily and 'good night' chocolates!
9.7
It was the BEST hotel experience I have ever had and I honestly don't believe I'll ever find anything comparable unless perhaps I were to spend a ridiculous amount of money. Here you're treated like royalty even when you're not. They'll do everything to ensure you're satisfied and I was more than impressed! I also booked my Halong Bay tour through them and wasn't disappointed. It's the personalised service which is most noteworthy. Remember every guest's name and plans is not easy. I have already recommended this hotel to friends and hope to return next year :)
Robert T. Families with young children Poland, March 12, 2015
Great staff, great hotel, great location

stafff, hotel, location
9.7
The hotel is nice. Staff were absolutely outstanding, VERY helpful and competent, they often went above and beyond the call of duty. Most hotel staff don't come close. Our Hanoi experience wouldn't have been as good it was without them. Breakfast is great, one of the best we've ever had in a hotel. There is an a la carte menu with pho, burgers, omelettes, pancakes, etc and a buffet (the food in the warm part was a bit too greasy for our standards but everything else was great). Fair minibar prices, not a standard thing. Rooms are OK (while small -- even our Junior Suite with Balcony was tiny). There is an issue with hot water, it's barely enough for one person. Beware of internet, there it at least some filtering on, who knows what else... (always travel with your own 3G travel router) We had the impression the hotel is new (at least under current management) so grab it while they are still trying to establish reputation.
< Previous page 1 - 10 of 439 reviews Next page >

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Customers like this hotel for:
Nearest transport:
  • Le Duan Railway Station (1.1 Km / 14 min walk)
Area recommended for:
  • culture
  • shopping
  • sightseeing
Distance to airport:
  • Gia Lam Airport (3.8 Km)
  • Noi Bai International Airport (20.9 Km)
Customer comments:
  • "Central location" , "Cleanliness" , "Nice staff"
Top attractions in the area:
  • Hang Ngang Hang Dao (0.1 Km / 2 min walk)
  • Old Quarter (0.2 Km / 3 min walk)
  • Bia Hoi 68 Hang Quat (0.2 Km / 3 min walk)
  • Legends Beer (0.2 Km / 3 min walk)
Note: Distances are measured as a straight line, calculated from a starting point to a destination point.

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