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Recent customer comments

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Very good

based on 1651 reviews
  • Hotel Condition/Cleanliness 7.4
  • Facilities 6.4
  • Location 9.2
  • Room Comfort/Standard 7.5
  • Service 7.3
  • Value for Money 7.7
  • Food/Dining 6.3
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Liao H.
May 09, 2016
you need carry luggage to 2nd floor, sometimes no hotel boy there
lift to 7th floor but you need to walk by stars to another same floor

Khanh L.
United States
May 08, 2016
Actual room different from photos on Agoda.
I booked a Deluxe King, but actual room was smaller and different than photos on Agoda. Room has two windows, and both look out to giant air-condition units and back of other buildings. Bathroom was small and comparable to that of 2-star hotel. I stayed three nights. I left a note after the first night requesting a change of bed sheet and pillow cases, and that did not take place. On the morning after the second night, I personally made a request with the reception, and again they did not change the bed sheet and pillow cases. So, after a long day, I called up house keeping and requested that they change immediately. They finally did change the bed sheet and pillow cases. The location was convenient, next to subway station and Nanjing Road, but this is just it. Bad service, which is typical in Shanghai. Facility is not well maintained. I would not go back here again.

Ridwan S.
May 04, 2016
business trip
the room is new but can hear any voice from the next door and the new bulding no elevator or lift so little bit tire to reach the room while bring 2 luggage

United Kingdom
May 04, 2016
Pacific good or bad chance to improve
Hotel was tired and needs an upgrade and if done tastefully would be a lovely hotel.

Hong Kong
May 03, 2016
Great location! Big Room, clean!
Behind the hotel, plenty of local restaurants! very convenient!

Chin T.
April 29, 2016
very gd location.
Value for money.

trudi C.
April 28, 2016
great location
A little tired but you can feel the history behind this beautiful place

sharon W.
April 04, 2016
Pacific Hotel
Good location. We had two rooms but one had two windows, both with terrible aspect over external piping and backyard. They did accommodate our request for an early check in. Reception staff could have been friendlier.

Chan C.
Hong Kong
April 01, 2016
good location
value for money

March 21, 2016
Pacific Hotel
Great location, Very convenient, Free wifi
Overall the stay was okay. The hotel is kind of old despite the refurbishments. The good thing is that the hotel has a pretty good location to MRT, Convenient stores, lots of restaurants at Hwang He Road. The bad thing is that, the staffs does not make you feel like home. (ie. Do not offer to carry your bags, very aggressive on recommending the hotel shuttles)