Very good 7.5
Based on 1345 reviews

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About Pacific Palace Hotel


Distinctively built as a colossal ship, this elegant property is only five minutes away from Harbor Bay Ferry Terminal, allowing easy access to vibrant shopping areas. Only one of its kind that is stationary and located on land, Pacific Palace Hotel is a landmark within itself and it is definitely an eye-catching tourist attraction. Convenient because it’s only 35 minutes away from the Hang Nadim International Airport, this property is nestled in a large area right in the central business district area. The ship boasts 180 guestrooms that are suitable for all, including leisure and business travelers that come as singles, couples, or in groups. Incorporating the Greek mythological design, Pacific Palace Hotel is luxurious and brilliantly appointed with lush facilities like the Grand Pacific Ballroom that accommodates 3,000 persons. A great variety of first class dining options and a bar is available on-site. Locals also find Athena’s Restaurant, Golden Palace, and the Neptune Lounge quite delightful.
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  • free Wi-Fi in all rooms
  • Wi-Fi in public areas


  • valet parking
  • car park
  • car hire
  • shuttle service

Fitness & recreation

  • fitness center
  • sauna
  • spa
  • massage
  • steamroom

Food & beverage

  • 24-hour room service
  • room service
  • restaurant(s)
  • coffee shop
  • bar


  • pets allowed

Cleaning services

  • laundry service

Guest services

  • luggage storage
  • tours
  • concierge

On-site facilities

  • family room
  • elevator
  • nightclub
  • salon
  • shops
  • smoking area

Health and security

  • 24-hour front desk
  • safety deposit boxes

Business & money services

  • meeting facilities
  • business center
  • ATM

Languages Spoken

  • English
  • Indonesian
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Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-11 year(s) Stay for free if using existing bedding.
  • Guests over 11 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room policy for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Airport Transfer Fee: 148000 IDR
Breakfast Charge (when not included in room rate): 85000 IDR
Check-In From: 02:00 PM
Check-In Until: 12:00 AM
Check-Out Until: 12:00 PM
Non-Smoking Rooms / Floors: Yes
Number of Bars: 1
Number of Floors: 8
Number of Restaurants: 2
Number of Rooms : 180
Time to Airport (Minutes): 35
Year Hotel Built: 2008
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Recent customer comments

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Very good

  • Hotel Condition/Cleanliness 7.6
  • Facilities 7.7
  • Location 7.4
  • Room Comfort/Standard 7.7
  • Service 7.7
  • Value for Money 7.6
  • Food/Dining 6.9

teo B.
July 29, 2016
Pacific hotel
The furniture are quite old for a 4 star hotel.

Muhammad Z.
July 26, 2016
Nice Hotel
The staff were friendly and the room was extremely huge. Room Service can be improved though. Other than that, we has a pleasant stay at Pacific Palace Hotel.

Raymond H.
July 19, 2016
Everything good except the food court beside hotel under renovation.

Yong W.
July 19, 2016
Good Hotel
Room big though the executive suite doesn't come with separate tub/shower as claimed. Room facilities in good working condition but not LAN. Wifi good. Bed comfortable. Quite limited breakfast choices. Transport should not be a problem as hotel has a few vehicles for guests convenience. More expensive though but worth it. Staff helpful.

Lim K.
July 18, 2016
food n beverage
breakfast food too cold

Yong W.
July 18, 2016
Room spacious, breakfast good
Hotel is reasonably good. The executive Room is spacious. But doesn't has separate bath tub/shower as claimed in room info. Air-cond is powerful, LAN is excellent. Wifi good reasonably fast.Breakfast good. Hotel has a few vehicles so transportation not a problem though slightly expensive.

Ming C.
July 15, 2016
Nice hotel
Room in good condition, spacious and having lots of facilities like gym, pool and also they have nice dimsum buffet!

Maria M.
July 15, 2016
Big room

Derrick L.
July 14, 2016
A luxurious cruise boat on land with excellent facilities
Enjoyed our short stay on this "cruise boat". Friendly staff and excellent facilities - swimming pool, gym, Chinese restaurant, and nearby seafood restaurants. A short trip to nearby shopping malls.

Maria M.
July 13, 2016