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Recent customer comments

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Very good

based on 8582 reviews
  • Cleanliness 8.2
  • Facilities 7.1
  • Location 8.2
  • Room Comfort/Standard 8.3
  • Service 8.0
  • Value for money 8.2
  • Food/Dining 7.1
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Isabelle L.
March 27, 2015
Good Experience
Clean, Comfortable and Modern Decoration
Spacious room with nice decoration. Only thing is the bathtub water is not hot enough. Overall good experience.

Kerry M.
United Kingdom
March 27, 2015
ok hotel, def not 5 stars
Stayed for one night and was given a free room upgrade, Room was large with an adjoining living room. Room was a little dated and the furniture/decor could do with updating. The bathtub was tiny and only came half way up my calf so pretty pointless. The location is ok, there are closer and better hotels in the Bukit Bintang area. Walking to the malls, was around 20 mins, which in the heat is not fun, and taxis generally want to overcharge to take you back. Prob wouldn't stay here again as have stayed in better hotels in the area which are closer to the action and are better appointed.

March 26, 2015
Got an upgrade
Location, service, amenities
We got an upgrade because they said there will be water interruption during our stay. The maintenance happened late at night so there wasn't any problem. :)

March 26, 2015
overall are ok
room big, location, facility
overall are ok, only the bad thing is staff performance work very slow motion.

March 26, 2015
Comfortable stay
spacious room, convenient parking, good location within town
Direction to the hotel is confusing for 1st time visitor, but overall good, will recommend to friends.

Nurul M.
Brunei Darussalam
March 25, 2015
Overall is good!
Location, big spaced room and easy to get taxi
It was good but some things that i dont like is the toilet's washing system.. Its really not user friendly and non hygenic.. Food was too simple for the room service and when i called for bell boy to get our luggages, one of the staff from the room service talked to me unpolitely saying its not under our area.. Without telling me atleast..... What number to call. Abit of dissapoinment but im still having a great time at your hotel ;)

March 25, 2015
Excellent Stay!
Centralised location, Clean and comfortable stay
very satisfied

Ai C.
Brunei Darussalam
March 24, 2015
A business hotel.
Central location; quiet and clean.

Poh L.
March 23, 2015
The room looks much better than the exterior.
spaciousness, comfy bed and location
Good spacious room.

Sarimah M.
March 23, 2015
1 night stay at Pacific Regency
Room are comfortable and worth for money. Area near to KL Tower and I like the view. Overall staff are very friendly
Very interesting when check in here although it only 1 night stay since I have a very tight program. Will consider this hotel for next vacation with family