Back to hotel info

Recent customer comments

Filter by traveler type
Very good

based on 8577 reviews
  • Hotel Condition/Cleanliness 8.2
  • Facilities 7.1
  • Location 8.2
  • Room Comfort/Standard 8.3
  • Service 8.0
  • Value for Money 8.2
  • Food/Dining 7.1
Sort by

thin Y.
March 19, 2016
Overall was good

Chin T.
March 18, 2016
Some of the staff ought to show more professionalism
While some of the staff are all smiles, some staff are just plain rude. Called concierge service from hotel room, they could just hang up the phone. BAD. For the first two days of stay, it was a Malay lady fronting the reception. She was very sweet and accommodating. On the third day of my stay, as they were undergoing maintenance, the water was terribly dirty. I tried to ask for a clean room to shower for 10 minutes, but was turned down by this Chinese male receptionist. He showed a disgusted look, and long story short, it was just disastrous. But, he did accede to my request after I made it clear that I WANT TO SHOWER WITH CLEAN WATER.

Muhammad A.
March 18, 2016
Good and Comfortable Stay
comfortable and clean room. Nice food and view. Near to attractions.
Comfortable stay.. enjoy the food variety.. near to attraction places.. worth the price and stay.

zhixin Y.
March 18, 2016
good location, friendly staff, you'll find a lot o
good location, friendly staff, you'll find a lot of good restaurants nearby, really a good hotel, i will stay here again for my next visit

Nor I.
March 17, 2016
The room very nice and clean
Location near the town area. Walk to Klcc around 10mins and the hotel in front of the KL tower

Noor A.
March 17, 2016
Pacific regency
Comfy bed and pillow, helpful counter staff, breakfast
Was frustrated earlier when i booked facing town view room but given a room facing too close to the next building! Thank you to staff named Farah who helped us to change to other room with better view facing KL eventhough she only managed to get the room around 8.30pm.

Adison T.
March 16, 2016
Disappointed. Will remove the selection from memories.
I had many wonderful moments at this hotel before. This year I came back for one night, it doesn't look like before. Bad staff, dirty room, although the room design still great. But they didn't repair or check it on time. I think this will be the last time stay at this hotel.

March 16, 2016
Friendly staff, spacious room, strategic location
service, spacious room, location
Location wise is strategic. Room is spacious though the furniture is a bit old. Bed is comfortable. Cleanliness can be improved more. Pool is ok. View from the top is amazing. All staff are friendly, kudos to them. Ample parking lots. However the lighting is very dim inside the room.

Chio Y.
March 15, 2016
Poor experience in the hotel
Location, rooftop bar,
I was there with a group of 7 friends last week and our experience staying in the hotel was poor. Here's what happened: - Arrived at the hotel after a tiring journey only to be informed that the card system was down and that they will have to send their personnel with a master key to help us enter into our rooms - Waited ten mins for the personnel to attend to us and realised that he brought another group of guests up who arrived later than us (Hotel manager did provide us with complimentary free breakfast for the mistake made) - Personnel then picked us up ten mins later, only for us to be allocated smoking rooms when we clearly stated non-smoking rooms on Agoda website - One of the rooms allocated to us has a stench smell and we have to request for a change - Took us a total of 45 mins each to check into our rooms - Only one elevator was working throughout our whole stay and we have to wait 5 mins every time we have to use the lift - Gym was poorly maintained with old equipments - At the end of our stay, informed the receptionist to help us book a cab to the airport for Jetstar flight. The receptionist got the cab driver to send us to KLIA1 when it should really be KLIA2. Was expecting the receptionist to know which airport the flights depart from at the very least! - Only plus point is the location and the apologetic on-duty manager who was trying to make up for us Overall, appalling stay and a terrible experience. Will definitely not stay there again during our next visit.

Kathleen C.
March 14, 2016
Excellent Service and Good Location
The hotel is located near KL Tower and you could see the Petronas Twin Tower from the Hotel. It is also walking distance to the bus station and Train station. The staff is courteous, approachable, hospitable and accommodating specially Mr. Alex who made our stay peasant.