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Recent customer comments

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Very good



based on 8584 reviews
  • Hotel Condition/Cleanliness 8.2
  • Facilities 7.1
  • Location 8.2
  • Room Comfort/Standard 8.3
  • Service 8.0
  • Value for Money 8.2
  • Food/Dining 7.1

jenny W. from Singapore
Solo travelers
Stayed 2 nights in September 2015
big spacious room
big comfortable room, attentive staff, good location.
Reviewed September 21, 2015

Cynthia T. from Philippines
Solo travelers
Stayed 2 nights in September 2015
Happy
Good
Good
Reviewed September 21, 2015

Syed R. from Bangladesh
Business travelers
Stayed 4 nights in September 2015
A short stay in KL.
The room size, Food & Spa.
It was a good experience, I like the rooms of the hotel but the lobby and reception is too small for a 5 star hotel. Overall for a short or business stay it's okay.
Reviewed September 21, 2015

Elaine R. from Philippines
Couples
Stayed one night in April 2015
Old Hotel
Pacific Regency Hotel Suites
so old., recommend to renovate the hotel.. you'll not gonna get what you pay for. expensive for you what get.
Reviewed September 19, 2015

Eric H. from Malaysia
Groups
Stayed one night in September 2015
good location , old hotel , overated , bad service
good location , big room, nice pool
old hotel with poor customer service (air cond not function but they repair in front of us with dirty shoes step inside the room , repair for 1 hour , then only decide change room for us , it should change it early , take long time to change the room , totally bad service ...and room is dirty not up to 5 star rate....3 star rate only...
Reviewed September 19, 2015

TEVYNEATH Y. from Cambodia
Couples
Stayed 2 nights in September 2015
Good hotel, centre of KLCC
Good, nice place and good food!
Reviewed September 19, 2015

SANG S. from Malaysia
Families with older children
Stayed one night in September 2015
Value for money
Understanding of customer need,clean, good location comfortable hotel
Very happy n very relax v such s nice n comfortable hotel after work
Reviewed September 19, 2015

OLIVER K. from United Kingdom
Families with young children
Stayed 2 nights in September 2015
Great value for money
Good location, attentive staff, very speedy room service and housekeeping
Good value stay in the one bedroom suite. Would stay again. Short walk to Bukit Bintang shopping and dining.
Reviewed September 18, 2015

Ruhaizat H. from Malaysia
Couples
Stayed one night in September 2015
Excellent location and room
Fast check in/out...spacious room n clean. ..good location
Excellent
Reviewed September 17, 2015

Peter S. from Singapore
Couples
Stayed one night in September 2015
Comfortable stay for the weekend
Spacious rooms, wonderful breakfast, strong wifi
Stayed at the premier suite. It was comfortable for my duration of 2 nights. Room service and breakfast was excellent. The bed was decent and large. Room was spacious enough and fridge sufficiently stocked with water. Air con was cold and nice. Went up to Lunar bar for drinks and was extremely impressed with the decor and vibrance. Music choice (EDM) wasn't idea for such a picturesque bar though. Drinks were decently priced. Ordered two orders of friend rice for room service. Hours are till 6am but they told me they were closed from 1 - 2 am for cleaning.( This should be done after operation hours?) but at 2am they took my order and delivered in 20 mins. Really fast and the food, fantastic! One of the best I've had for room service in a while. However, the rooms L shaped layout meant that you always couldn't see part of the room from where you were, which isn't something I fancy. The water heater acted up all the time and did not provide hot enough water in the day and scalding hot water at night. The pillows too weren't of good quality too. Front desk staff were very by the book and not so accommodating in terms of early check in and security staff looked really bored with their jobs. Breakfast staff, especially the omelette man was fantastic, acceding to every custom order I had for my eggs. Car park claiming is a hassle. You take a ticket upon entering and need to get the front desk folks to endorse it before heading out. Location was decent if you drive. outskirts of KLCC but still accessible to many key places like chinatown and bukit bintang. Would stay here again, but maybe in a different room.
Reviewed September 17, 2015