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Pacific Star Resort & Spa

627B Pale San Vitores Rd Tumon, Tumon Bay, Guam 96913 (Show on map)

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Formerly : Guam Marriott Resort & Spa
Good 7.2
based on 226 reviews

"Lovely lobby, friendly staff, clean rooms..."

  • Sigita, Lithuania
  • November 6, 2014
  • Area: Location: Tumon Bay
  • Rooms : 357

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Room Types
Max
Rates
Standard Ocean View
Deluxe Ocean View
Executive
Standard Ocean View
Deluxe Ocean View
Executive
Standard Ocean View with Breakfast
Deluxe Ocean View with Breakfast
Deluxe Ocean Front Suite
Deluxe Ocean Front Suite
Junior Ocean Front Suite
Junior Ocean Front Suite
Executive Suite
Executive Suite
Presidential Suite
Presidential Suite

 

When would you like to stay at this hotel?


Photos of Pacific Star Resort & Spa

Pacific Star Resort & Spa Guam - Ocean Front Suite
Ocean Front Suite
Pacific Star Resort & Spa Guam - Ocean View Twin
Ocean View Twin
Pacific Star Resort & Spa Guam - Guest Room
Guest Room
Pacific Star Resort & Spa Guam - Guest Room
Guest Room
Pacific Star Resort & Spa Guam - Guest Room
Guest Room
Pacific Star Resort & Spa Guam - Guest Room
Guest Room
Pacific Star Resort & Spa Guam - Ocean View King
Ocean View King
Pacific Star Resort & Spa Guam - Guest Room
Guest Room
Pacific Star Resort & Spa Guam - Bathroom
Bathroom
Pacific Star Resort & Spa Guam - Balcony
Balcony
Pacific Star Resort & Spa Guam - Exterior
Exterior
Pacific Star Resort & Spa Guam - Swimming Pool
Swimming Pool
Pacific Star Resort & Spa Guam - Swimming Pool
Swimming Pool
Pacific Star Resort & Spa Guam - Swimming Pool
Swimming Pool
Pacific Star Resort & Spa Guam - Swimming Pool
Swimming Pool
Pacific Star Resort & Spa Guam - Swimming Pool
Swimming Pool
Pacific Star Resort & Spa Guam - Fitness Room
Fitness Room
Pacific Star Resort & Spa Guam - Restaurant
Restaurant
Pacific Star Resort & Spa Guam - Restaurant
Restaurant
Pacific Star Resort & Spa Guam - Le Patio
Le Patio
Pacific Star Resort & Spa Guam - Restaurant
Restaurant
Pacific Star Resort & Spa Guam - Restaurant
Restaurant
Pacific Star Resort & Spa Guam - Marriott Cafe
Marriott Cafe
Pacific Star Resort & Spa Guam - Poolside Bar
Poolside Bar
Pacific Star Resort & Spa Guam - Pub/Lounge
Pub/Lounge
Pacific Star Resort & Spa Guam - Entrance
Entrance
Pacific Star Resort & Spa Guam - Hotel Lobby
Hotel Lobby
Pacific Star Resort & Spa Guam - Interior
Interior
Pacific Star Resort & Spa Guam - Meeting Room
Meeting Room
Pacific Star Resort & Spa Guam - Meeting Room
Meeting Room
Pacific Star Resort & Spa Guam - Facilities
Facilities
Pacific Star Resort & Spa Guam - Chapel
Chapel
Pacific Star Resort & Spa Guam - Surroundings
Surroundings
Features of Pacific Star Resort & Spa
Facilities

24-hour front desk

airport transfer

bar

business center

car park

coffee shop

concierge

elevator

executive floor

facilities for disabled guests

laundry service

meeting facilities

poolside bar

restaurant

room service

safety deposit boxes

shuttle service

smoking area

tours

  
Sports and Recreation

fitness center

games room

garden

outdoor pool

pool (kids)

private beach

sauna

spa

water sports (non-motorized)

Internet

Wi-Fi in public areas

  
Parking

car park

valet parking

 

Book now!

Sale ends soon!

With spectacular views of Tumon Bay and an excellent range of resort facilities, Pacific Star Resort & Spa is an ideal place to stay when in Guam. Located on Ypao Beach, the hotel is a five-minute walk from the restaurants, bars, and entertainment in Tumon. For those traveling to the city, they will find the resort an easy 15-minute drive from the airport. Accommodation is provided by rooms and suites spread across 19 floors, and all have private verandas and are furnished with everything that is required for a comfortable stay. There are four restaurants and bars, which between them serve a selection of Chinese and international food. The pool bar is a great spot if you are looking to catch the sunset over a relaxing twilight. The extensive range of facilities includes Clark Hatch fitness center, Angsana Spa, tennis, table tennis, sauna and steam rooms, plus water sports such as sailing, surfing, and water skiing. Pacific Star Resort & Spa is also close to a number of golf clubs and amusement parks. With spectacular views of Tumon Bay and an excellent range of resort facilities, Pacific Star Resort & Spa is an ... see more
Children and extra beds:
Infant 0-2 year(s)
Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 3-11 year(s)
Stay for free if using existing bedding.

Guests over 11 years old are considered as adults.

Extra beds are dependent on the room you choose, please check the individual room policy for more details.

Airport Transfer Fee
15 USD

Breakfast Charge (when not included in room rate)
19 USD

Check-Out
12:00 PM

Distance from City Center
1. Km

Distance to Airport
4.5 Km

Earliest Check-In
3:00 PM

Non-Smoking Rooms / Floors
Yes

Number of Bars
1

Number of Floors
19

Number of Restaurants
2

Number of Rooms
357

Parking Fee (per day)
0 USD

Room Voltage
120

Time to Airport (Minutes)
10

Year Hotel Built
1987

Year Hotel Last Renovated
2001


Recent customer comments

Filter by Traveler Type

 

Good

7.2

from 226 reviews

Value for Money
6.8
Location
7.8
Staff Performance
7.3
Hotel Condition/Cleanliness
6.9
Room Comfort/Standard
7.4
Food/Dining
6.9
All reviews (226)
Mary J. Families with young children Philippines, November 24, 2014
Near the airport and walking distance in Kmart

Near in kmart and good hotel
9.3
Okey good
Yuki H. Groups China, November 12, 2014
Dated hotel...multiple issues...

View, price
5.3
We arrived early in the morning so we waited 5 hours to check in, that was understandable as the hotel was pretty full. But guess what was greeting me when i first stepped into my room? A cockroach!!! The room was smelly and dated with a noisy AC. The only upside was the view of Tumon Bay is nice. Another issue happened on the last night i stayed, i have paid and reserved the room for 3 nights thru Agoda, but frontdesk called me to ask me to show them my confirmation again as they only see 2 nights' reservation. I went down and showed them the confirmation, but my key card was blocked still when i return after dinner. The receiptionist shown no apologies at all! Stay Hyatt or Lotte if you dont concern the budget.
Sigita A. Groups Lithuania, November 6, 2014
Nice hotel

Lovely lobby, friendly staff, clean rooms
9.7
Hotel doesn't have free wi-fi in the rooms.
Remille M. Families with young children Philippines, October 30, 2014
Not email friendly hotel for querries.

Helpful Korean travel customer service and very helpful bell service staff. 2. Hotel drop off for the DFS Galleria free bus ride. 3. Free refreshments.
6
It was generally ok however this hotel lacks a personnel in answering querries via email. I have emailed 5 times given by AGoda to no avail. The hotel is quite old, it needs a little renovation and painting. Bathroom fixtures needs to be replaced.
Wonmi J. Couples South Korea, October 13, 2014
Center of Tumon Beach

Kind Staff, Beautiful Beach, Nice View
8.7
Quiet and cozy hotel. All staff were very nice. Rooms are big enough, and the view from the room is fantastic. I liked the body cleanser stuff which are the famous spa brand(Thann - Thai spa brand) products. There were many US soldiers in the hotel, I guess they were taking holiday too. The beach was beautiful. Of course, more expensive hotels like Fiesta and Hyatt have better and wider beach, but I loved the beach here. You can enjoy kayaking and snorkelling anytime, and you can see so many fish everywhere. Just one thing to remember. There're not many choices of food around here. Personally, I recommend Jamaican restaurant just across the street. :)
Christopher C. Families with young children United States of America, October 7, 2014
Pacific Star

friendly, helpful staff; convenient location, clean
8
I loved my stay at the Pacific Star Resort and Spa. It had everything we NEEDED, a friendly staff that was very helpful, laundromat, fitness center, etc. It was pretty clean and in a convenient location. My only complaint was that there was no coffee bar. There was just black coffee and an espresso machine. I was really hoping for a flavored latte before going out in the mornings. We were there during a typhoon and the hotel did a great job of making sure everyone stayed safe and indoors.
Kathleen H. Couples Australia, October 6, 2014
Not Impressed

View
4.3
The room was clean but needed updating which isn't the biggest problem for me. The beds were comfortable and had clean sheets. The lighting wasn't very bright but you didn't need it until it was dark and then it was okay. The room wasn't a big deal because you don't really spend that much time there because the island was beautiful! The amenities at this hotel are lacking to say the least and the customer service was horrible. We tried to order room service at 10:30pm one night and the kitchens were closed even though the menu said 11:00pm. The front desk was not able to help me schedule any activities and when I asked them to call a cab they said they had but one never showed up. When I did call and order room service it took almost 2 hours to get it delivered and it was not completely cooked. The hotel is called a resort and spa but there is no spa. I wanted to book a massage but there was not an option for that. I am not one to complain about many things but this was the most frustrating and poor hotel that I have stayed in, especially for the price. I will not stay here again or recommend it to anyone.
Judithanne F. Couples United States of America, October 6, 2014
Great location but not all the rooms are clean...

Free equipment at the beach, Staff Friendliness, Location
6.7
The hotel lobby is spectacular and provides a warm welcome. The staff is also beyond kind, helpful and welcoming. Unfortunately only some of the hotel has been updated and the rooms that have not been are beyond disappointing. Luckily, we were moved to a new room making our stay much more enjoyable. The BBQ at the beach hut was delicious and the resort provides access to kayaks, snorkel gear and much more at no additional cost. Mostly couples s if you are looking for a quiet getaway, this might be a great choice for you.
Jeffrey W. Couples United States of America, October 3, 2014
slow internet

decent rooms. great views and good breakfast.
8
Internet was very slow and almost unusable.
Alice H. Solo travelers United States of America, August 31, 2014
Review

Staff, view, wifi
6.3

Book now!

Sale ends soon!

What's nearby? / Directions

What's nearby?
  • Tumon Sands Plaza
  • DFS Galleria
  • Guam Premier Outlet
  • Tumon Bay
  • Two Lovers Point



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Customers like this resort for:
Area recommended for:
  • beaches
  • restaurants
  • shopping
Distance to airport:
  • Guam International Airport (2.3 Km)
Customer comments:
  • "Enclosed and quiet area" , "Fantastic swimming pool" , "Good location near karon beach"
Top attractions in the area:
  • Ypao Beach Park (0.4 Km / 5 min walk)
  • Underwater World (1.7 Km / 21 min walk)
  • DSF Galleria Shopping Mall (1.8 Km / 22 min walk)
  • Tarza Magical Adventure Zone and Water Park (2.1 Km / 26 min walk)
Note: Distances are measured as a straight line, calculated from a starting point to a destination point.

Customer Support


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