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Mercure Grosvenor Hotel

125 North Terrace, Adelaide, Adelaide, Australia 5000 (Show on map)

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Hotel Area: Adelaide Number of Rooms: 245

Recent customer reviews

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Good

7.3

based on
285 reviews

Value for Money
7.1
Location
8.9
Staff Performance
6.7
Hotel Condition/Cleanliness
7.3
Room Comfort/Standard
7.4
Food/Dining
6.6
All reviews (285)
Paul W. Business travelers Australia, May 10, 2013
you get what you pay for

Location, Public Transport, restaurant close
6.7
The room I had this time was need some TLC & could do with some upgrades
Jennifer R. Couples Australia, May 05, 2013
No idea room would be so bad - never again!

Restaurant/Breakfast/Location
4
Would not stay in a room like that offered again, no idea there was any such thing as an economy room??? Read shoe box!!! No air/too hot/no ventilation/couldn't swing a cat. Extremely disappointed - should have requested an upgrade when we saw the room - so some of the blame rests with us.
Paul W. Business travelers Australia, May 03, 2013
You get what you pay for

Location, Budget rooms,
6.7
Wee T. Solo travelers Singapore, May 01, 2013
comfortable stay

nice, clean, and big room
6.7
The hotel is not bad with friendly staffs. Ideally located at North Terrace, easily access to free tram and very close to Rundle Mall (for shopping), Hindley Street (for nightlife)and also casino. The room is not luxury, but at least is comfort and clean. This hotel has a carpark at the underground. Charged at AUD18 per night. The carpark is quite small. It always has the issue of not enough parking space for hotel guests on the Saturday night. Although the hotel had made arrangement that guests may park at the public carpark located in a small road next to the hotel, I found it not very convenient. In conclusion, this is a budget hotel that value for money. Would recommend to friends and family.
Sheung Y. Groups Hong Kong, April 30, 2013
pay for what you get

Great location, open bathroom, few steps to room
7.7
The bathroom is with cloudy glass. If the one who is going to stay with you in the hotel is your lover would be okay with the bathroom. But, we are a group of friends only, the bathroom make us feel very uncomfortable and without privacy. Besides that, a few steps would be needed to get to our room. It is quite inconvenient when we are carrying luggage. There are rooms that are no need to walk steps but maybe all of them were fully reserved already. The location of the hotel is great. It is opposite to the Adelaide railway station and close to the bus stops and Glenelg tram. Room is clean and quite big with refrigerator.
Viet N. Solo travelers Australia, April 29, 2013
Good hotel on a budget, modern fit out

Bed, location, and price
7.3
On the whole the stay was enjoyable and the facilities were good. I found one member of the lobby staff to have issues with communication, and this ultimately resulted in some difficulty in organising my airport shuttle. It was not critical in my case but it highlighted a need to have better trained front-line personnel relating to customer service and communication.
Yun Y. Couples Singapore, April 27, 2013
Conveniently located

Location, clean and big rooms, close to the shopping streets
9.3
Swee K. Families with older children Singapore, April 27, 2013
Great location but lacking service with a smile

Location, cleanliness and comfortable beds
7
The room and location of the hotel is good. Very comfortable and clean. We were probably in the upgraded room which was great. But, reception staff was not friendly at all when we checked in. We approached a different reception staff when we had problem with the room key and that time round, that staff was okay. In general, as the first person to greet the guests, we expected the reception staff to be warm and friendly.
Paul W. Business travelers Australia, April 26, 2013
Nice & conveient to city center

Quite Room, Clean & Tidy, Convenient
8
Great so I have booked it again for another stya at this hotel
Masoud M. Solo travelers Iran, April 19, 2013
Great location and refurbished clean hotel.

Location, cleanness and value money
8
The best point of this hotel is its location in the CBD of Adelaide near central train station and Tram station. There is only 5 minutes walk to the Rundle mall and Hindley street. it is refurbished recently and is very clean and internal decoration is nice. The great breakfast is served daily at ground floor. The price of minibars are reasonable.

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