| Good customer service |
Guest Rating: 9.3 |
elma C.
|
 Hong Kong
Couple
Date of Stay: 01 Mar 2009 |
| Value for Money: |
|
8/10 |
| Location: |
|
10/10 |
| Staff Performance: |
|
10/10 |
|
| Hotel Condition/Cleanliness: |
|
10/10 |
| Room Comfort/Standard: |
|
10/10 |
| Food/Dining: |
|
8/10 |
|
Concierge - really helpful with restaurant recommendations, airticket arrangement, local tour information
Location - good location, although it's not right in the city centre, just 5 to 10 mins walk to the shopping center. Very convenient Recommended - value for money with good location and good customer services. The restaurant and bars are also very good. Good for both leisure holiday and business. Hotel is in good condition. There are different types of pillows for customers to choose from.
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| Luxury with Convenience can't be beat |
Guest Rating: 6.7 |
janet T.
|
 Australia
Business Traveler
Date of Stay: 11 Feb 2009 |
| Value for Money: |
|
6/10 |
| Location: |
|
10/10 |
| Staff Performance: |
|
6/10 |
|
| Hotel Condition/Cleanliness: |
|
6/10 |
| Room Comfort/Standard: |
|
6/10 |
| Food/Dining: |
|
6/10 |
|
The location: right above Brisbane central railway station takes you for only AUD$14. directly to hotels escalator facing the reception desk. How more convenient than that can it get. Once inside, the reality of Brisbane central is completely left behind and one is immediately ensconced in 5-star luxury. Good breakfast buffet. Good beds and a pillow menu to indulge your pillow idiosyncrasies: down, foam, etc. Hotel staff need more training regarding their own specials and not confuse hotel guests with their ignorance. The much vaunted Thyme restaurant produced dried salmon steak and inedible polenta on my one dinner visit which made me vow n.a.=never again. Incredibly slow computers in their business center. Advice: bring your own. This was my second visit to Sofitel Brisbane as I had been impressed with them the first time. But on this occasion I was attending a conference and needed the business centre's facilities. I found it locked after 9a.m. which required a trip down to reception to request that it be opened. The computer provided with broadband was incredibly slow so that what should have taken 10 minutes required 1 hour. Totally unacceptable.
Staff were not knowledgeable about their own specials and were not sufficiently polite in conversation but that was not the end of the world. All in all, it was a satisfactory stay and yes I would return.
Hotel Feature Tip : The location is unbeatable for Brisbane. You save hundreds in taxi fare. It is on the free bus loop for the city centre, operating all day everyday.
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| Most comfortable beds, ideal location |
Guest Rating: 8 |
joerg R.
|
 Switzerland
Couple
Date of Stay: 21 Jan 2009 |
| Value for Money: |
|
8/10 |
| Location: |
|
10/10 |
| Staff Performance: |
|
6/10 |
|
| Hotel Condition/Cleanliness: |
|
8/10 |
| Room Comfort/Standard: |
|
10/10 |
| Food/Dining: |
|
6/10 |
|
Central Station under the hotel. Bus stops, food court and shopping streets are in short walking distances, ideal location. Room space is generous and the most important thing is the most comfortable beds. We arrived after midnight one day earlier and could have a room there at the same rate as we booked by Agoda. Bad communication between staff. Last day of our trip we wanted to keep the room till 18:00. The receptionist told us that the cost would be $100 (1/2 of what we paid for one day) but by checking out they charged us $170 more at the normal room rate price. We will go there again if we go to Brisbane but this time will have to manage all complete booking by internet.
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| Ideal location, most comfortable beds |
Guest Rating: 8 |
joerg R.
|
Switzerland
Couple
Date of Stay: 16 Jan 2009 |
| Value for Money: |
|
8/10 |
| Location: |
|
10/10 |
| Staff Performance: |
|
6/10 |
|
| Hotel Condition/Cleanliness: |
|
8/10 |
| Room Comfort/Standard: |
|
10/10 |
| Food/Dining: |
|
6/10 |
|
Central location with bus stops, central train station, and short walking distances to shopping streets. Big room and comfortable beds. We were charged $170 (half of normal room rate) to keep the room till 18:00 even though the other staff told us that it would cost $100 more (half of the rate we paid by Agoda). Next time we will have to be sure to book all our stay by internet.
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| Sofitel Hotel Brisbane |
Guest Rating: 9 |
sharon K.
|
Australia
Couple
Date of Stay: 26 Dec 2008 |
| Value for Money: |
|
8/10 |
| Location: |
|
8/10 |
| Staff Performance: |
|
10/10 |
|
| Hotel Condition/Cleanliness: |
|
10/10 |
| Room Comfort/Standard: |
|
10/10 |
| Food/Dining: |
|
8/10 |
|
Right at the train station so very easy to get to and from the airport. Lovely rooms, and good service.
We had no problems at all during our stay. It was Christmas Day and we couldn't get into a restaurant because we hadn't booked. Room service was good. We would recommend this hotel to both business and holiday travellers. The hotel is right at the train station so there is no need for cabs to the airport. The hotel is in a good spot. Not too far from restaurants etc. Staff couldn't do enough for us. Needed extra pillows etc this was no problem. Food good. Rooms very clean, bright and spacious.
Hotel Feature Tip : If you didn't know. The train from the airport is right at the hotel.
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| We enjoyed our stay! |
Guest Rating: 10 |
cynthia B.
|
 Netherlands
Couple
Date of Stay: 22 Nov 2008 |
| Value for Money: |
|
10/10 |
| Location: |
|
10/10 |
| Staff Performance: |
|
10/10 |
|
| Hotel Condition/Cleanliness: |
|
10/10 |
| Room Comfort/Standard: |
|
10/10 |
| Food/Dining: |
|
10/10 |
|
Nice rooms, good service.
Breakfast was excellent!
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This review was originally written in German and translated by To view the original text
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| modern, good location |
Guest Rating: 9 |
david L.
|
 Luxembourg
Couple
Date of Stay: 05 Sep 2009 |
| Value for Money: |
|
8/10 |
| Location: |
|
10/10 |
| Staff Performance: |
|
10/10 |
|
| Hotel Condition/Cleanliness: |
|
10/10 |
| Room Comfort/Standard: |
|
8/10 |
| Food/Dining: |
|
8/10 |
|
very good location, within walking distance Zenrum to get Airtrain nearby, very convenient to the airport to Very good service a warm welcome, competent staff
Sightseeing/Attractions Tip : Port
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This review was originally written in Korean and translated by To view the original text
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| Sofitel Brisbane Hotel |
Guest Rating: 7.7 |
hyoungjoon P.
|
 South Korea
Solo Traveler
Date of Stay: 18 Apr 2009 |
| Value for Money: |
|
6/10 |
| Location: |
|
10/10 |
| Staff Performance: |
|
6/10 |
|
| Hotel Condition/Cleanliness: |
|
8/10 |
| Room Comfort/Standard: |
|
8/10 |
| Food/Dining: |
|
8/10 |
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Located in the city center, public transportation, etc. It is easy to train. Than you think, but generally satisfied with the service I'm falling a little bit.
Sightseeing/Attractions Tip : Shopping Street, close to Queens when it is convenient. If you use a little walk from the museum, in City Hall, and so close.
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