Back to hotel info

Excellent 8.9
Based on 44 reviews

Verified traveler reviews

Filter by traveler type

based on 44 reviews
  • Hotel Condition/Cleanliness 9.2
  • Facilities 10.0
  • Location 9.4
  • Room Comfort/Standard 9.3
  • Service 9.3
  • Value for Money 8.7
  • Food/Dining 7.2

Shaji A. from India
Families with older children
Stayed 4 nights in December 2014
Great place
Location, space and support staff
Great. David (front Desk) was really good in advising what to do and what not to do... Te location was perfect. Walking distance to the reef tours, casino, mall, tourist locations etc... Really recommend it. The apartment was really spacious and fantastice view of the harbour. The only problem i faced was that the toilet exhaust was not working. It could not be repaired due to technical issues.
Reviewed January 05, 2015

Wai C. from Hong Kong
Stayed 3 nights in December 2014
Not bad
Reviewed December 20, 2014

AGNES A. from Singapore
Families with young children
Stayed 6 nights in November 2014
Best apartment we have stayed in Australia so far. Apartment was very comfortable and cosy. Excellent view overlooking the pier. David the apartment manager was very helpful.
We stayed 7 nights in Jack & Newell and must say this is so far the best apartment we had stayed in Australia. It was very clean and comfortable. The kitchen was very clean and well equipped and has everything you need. The view from the balcony was fantastic.David the manager was very helpful and helped us with all the tour bookings. Would strongly recommend this apartment for families with young kids.Had a wonderful and great stay.
Reviewed December 04, 2014

xiaojun W. from Australia
Families with older children
Stayed 2 nights in November 2014
Excellent apartment
view, spacious, location
Reviewed November 16, 2014

John M. from Australia
Solo travelers
Stayed 2 nights in October 2014
Location , room. Facilities
Reviewed October 23, 2014

Ally C. from Australia
Families with older children
Stayed 5 nights in September 2014
Extremely Happy
The lovely facilities David at front desk and location
Just gorgeous Happy in every way
Reviewed October 05, 2014

wenjun D. from China
Stayed 2 nights in September 2014
Great room decoration
Good location, very friendly staff, beautiful rooms
Reviewed September 27, 2014

Donald C. from United States
Families with older children
Stayed 2 nights in May 2014
excellent faciclities
cleanliness, staff, spacious rooms
From the beginning to the end, our stay was FABULOUS! David is so friendly, welcoming and extremely helpful in arranging our entire stay. His recommendations regarding excursions and resturants were great! The rooms are incredibly clean and very spacious. The gym is very nice with great equipment.It was an awesome experience!
Reviewed June 13, 2014

Phil M. from Australia
Stayed 2 nights in May 2014
Great time and staff were very accommodating
Location, friendly staff and cleanliness.
Had a great time.
Reviewed May 12, 2014

Chi C. from United Kingdom
Families with older children
Stayed 4 nights in January 2014
awesome place with awesome service apartment
view, food, scenic water life attractions
Really great place to be, we were surprised by the decoration, size and enviroment of the apartment, it seem to be better than the pictures. Highly reccemended as room provides free wifi and with a great harbor view (you can walk down there in just a few min walk). However there wasn't a lot of staff around, but hey its a service apartment great deal and price for a great city like Cairns
Reviewed March 24, 2014