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Recent customer comments

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based on 103 reviews
  • Hotel Condition/Cleanliness 8.9
  • Facilities 9.0
  • Location 9.0
  • Room Comfort/Standard 8.9
  • Staff Performance 8.6
  • Value for Money 7.6
  • Food/Dining 7.7

10 Mitchell C.
March 08, 2015
Clean, spacious and luxurious.

9.3 Michael W.
United Kingdom
March 09, 2015
Wonderful stay!
Large room, very clean and a great location, minutes from Canberra City by cab.
Third stay at this hotel and it did not disappoint. Very comfortable bed, courteous staff and the hotel is in a beautiful setting. Highly recommended!

8 Melanie G.
February 08, 2015
Pile on the smoked salmon!
Splashing out for valet parking, concierge to help with your bags and a wonderful ambien
We had originally booked in at suites on Northborne which was a huge mistake from the start. Stayed the first night and was woken up with grinders and jackhammers next door at 5.45am and was so upset we decided to check out as it wasn't worth the risk of ruining the rest of the stay. Decided to book PH as a treat, was so glad we did. We were travelling with a young baby and was conscious of her screaming the place down but as soon as we arrived life became immediately stress free with the arrival of doorman and concierge. Bags were whisked away and our car parked (had to pay $25 but it was so worth not worrying about ticket inspectors etc) and we were warmly welcomed. Asked if we wanted to upgrade to the ambassador lounge access for a mere $60 I immediately said yes. After checking into our comfortable room I oohed and aaghed at the beautifully appointed clean marble bathroom with its heavenly deep bath and rain head shower. John the doorman pointed out a few scuff marks and furniture that needed to be replaced. If I hadn't worked 5 star myself I'd probably would have complained but I'm sure they know all about it. The ambassador lounge was just a treat. Lovely cold continental breakfast with Bircher Meusli and my favourite smoked salmon. Fresh coffee, fruit, pastries - I felt so lucky to be alive to eat so well! All the staff made us feel welcome, even when my husband strolled in with the baby in a sling. Most 5 star establishments don't like babies because of the noise and discomfort to other guests but I suppose we felt so at ease that the baby didn't cry once...

4.7 Geoffrey O.
February 03, 2015
for the most expensive hotel in act - not worth it
our first room the bed head was worn and looked disgusting. we were moved to a different room near the restaurant and had the noise of moving tables for the rest of the night and morning. the "vanity packs" in the bathroom had been used and or were empty. not what we expected.

9.7 Elias E.
South Africa
February 02, 2015
Comfort, location, food
Most enjoyable

9.7 H K.
United Kingdom
January 31, 2015
The Only Place To Stay In Canberra
Location, Style, Staff
Excellent stay with helpful staff, great location, spacious and comfortable room and delicious food - what more do you want?

7.3 Margaret M.
December 29, 2014
the gym, the bathroom and the room size.
Overall a disappointing stay. Room air conditioning outlet over the bed, massively overpriced mini bar. No delivery of daily newspaper. Breakfast terrible 25 min wait for coffee, no bacon, table not cleared for a long time.

10 WengWah T.
December 13, 2014
Excellent hotel with great customer service.
Great design, Clean room, good location, near Lenox Garden.
Great experience, friendly and responsive customer service. Good location and accessibility. Well decorated with classic design.

9 Michael W.
United Kingdom
November 04, 2014
Great Weekend
Friendly staff, very comfortable bed and a beautiful Colonial style Hotel.
We have stayed at the Hyatt Canberra previously and we were not disappointed this time either. Beautiful hotel and gardens, very close to Canberra City Centre (cab cost approx $10). Did not eat at the Hyatt, as breakfast is very expensive. Suggest walking or cabbing up to New Acton and grabbing brekkie there. Some excellent cafe's and very good value. Overall though, the Hyatt is a great place to stay!

5.3 Dominique H.
October 30, 2014
Hyatt & Agoda - are you there?
When I arrived, and despite having received an Agoda booking confirmation email the day prior, there was no room held for me, and a new room had to be found for me as they had no record of the Agoda booking. Later in the stay, the front office allowed another person with a name similar to my name to check out, but then treated me as having checked out of my room, not theres, which caused my internet service to be disconnected when I was in the middle of dealing with important business.