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Recent customer comments

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All reviews (274)

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based on 274 reviews
Hotel Condition/Cleanliness
Room Comfort/Standard
Staff Performance
Value for Money

7.7 Therese C.
November 22, 2015
Bed linen and bed comfort disappointed
Staff, location, price
I travel and review for a living so felt quite shirty that I had to remake my bed as the bottom sheet was so scratchy it gave me a rash; the underlay was also so thin I could feel every diamond-shaped pattern on the mattress, the most uncomfortable bed and bedding I've had for many years. Price was great,staff professional, friendly and helpful. Room service menu was really limited though; I was excited to see the restaurant had been revamped as a gorgeous looking Italian establishment and noticed prosciutto being freshly carved as I walked by at lunchtime. I'd travelled to Canberra for a funeral so wasn't up to dining at the restaurant in the evening and ordered a salad for my room service dinner. I asked for a side of prosciutto and was told I couldn't have it as it was a restaurant item only, I cancelled the whole order and went to the gourmet supermarket nearby instead for supplies. I was given a voucher for a standard drink when I checked in which was really lovely but when I went to use it and ordered a gin and tonic was told it was only for house wine or beer. I ordered the house white which I found undrinkable and back to the supermarket I had to go for supplies. I would stay here again but would hope things improve in the room service and bedding departments. I've stayed on a few occasions previously when this hotel was a Rydges and the revamp to the QT brand seems to have been in name and minimal improvements only. Rooms and bedding are quite tired and it's certainly not comparable in any way to QT Sydney; to be fair though, the price reflects that. Staff are fabulous and proximity to the Twenty One Supermarket, Mocan and Grout coffee shop and other great restaurants is perfect. Also very close to Lake Burley Griffin which is beautiful in the morning for a walk. I'll be back but would hope feedback is taken into account and improvements are made soon. With a few adjustments this could easily become one of the best places to stay in Canberra.

9 Mikahla S.
October 07, 2015
My Exprience
Location, Class, Service
It was amazing. I had a bikini model comp so was stuck inside all of the saturday and it was the most comfortable stay ever.

4 woramon C.
November 20, 2015
Nice and Chic Hotel
Near to Floriade Festival, walking distance 15 mins
Canberra is nice and quite city. Less public transport from Canberra Train Station. The Hotel abit far from Canberra Train Station but still only 15 mins Taxi drive with traffic Jam from Floriade Festival. We get one free drink at bar on Ground Floor ( should be 2 hahaaha). We enjoy staying here, the hotel is very chic and nice interior design, abit quite around at night time and walking to city (shopping mall and restaurant) about 15 mins. only 5 mins to National Park by crossing the walking bridge behind the hotel.

7.2 Jade J.
May 09, 2016
Nice, clean rooms
The rooms were fantastic, nice and clean and the bar downstairs was nice. Front desk staff's service however was a little disappointing, found them quite abrupt and not overly welcoming or friendly.

8.7 sheridan B.
September 22, 2015
would say agsin.
cost comfort and location.
Convenient clean comfortable good food pleasant staff and not too expensive.

9.7 Ada L.
September 14, 2015
Perfect hotel for a weekend away
Friendly staff, nice rooms, great location

7 Sandra G.
August 31, 2015
Staying for ANU open day
Location - five minute walk to ANU

9 Mark W.
August 17, 2015
A pleasant stay and will return definitely.
location, space and value
The hotel is nice and clean, the room is spacious . We are on the 14 floor so we can see a nice view and sunrise. Great location for the price we paid. There was an incident happened earlier in the morning around 6 am when Deputy Manager was trying to remove a drunken person out of the room and he fought back so there was a pretty loud noise and a few banging on our door which was a bit frightened. But it could happen anywhere.

8.7 Andrew F.
February 25, 2016
Excellent design, clean and comfortable
Design, Clean, Modern
QT is comfortable, really well designed and quite comfortable. While the rooms are a touch small, the modern design really makes up for it.

8 James K.
November 24, 2015
Fun Funky Lakeside Hotel
Fun and Funky and Lakeside
Great funky hotel adjacent to lake and new hip areas of Canberra - good size rooms and attentive staff - easy to walk out and explore city - would definitely stay here again.