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Excellent 8.5
Based on 331 reviews

Recent customer comments

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Excellent



based on 331 reviews
  • Hotel Condition/Cleanliness 8.6
  • Facilities 7.6
  • Location 9.4
  • Room Comfort/Standard 8.6
  • Service 8.4
  • Value for Money 8.0
  • Food/Dining 7.6

ALAIN D. from Australia
Families with older children
Stayed 3 nights in May 2016
Disappointing
I was waiting for a very luxurious apartment and I found a standard apartment if I compare Hilton and Mantra , Mantra offered more spacious appartment
Reviewed May 25, 2016

Albert L. from Singapore
Families with young children
Stayed 7 nights in May 2016
Great place...
Wonderful accommodation with friendly staffs
Reviewed May 17, 2016

Wah O. from Singapore
Families with older children
Stayed 7 nights in April 2016
Hotel location is good
I did not managed to get a high floor room, only 4th floor. View not great!. The frying pan is all rusty. Front desk staff will not give more information unless you asked. For the price I paid, I don't think I will stay in this hotel.
Reviewed April 14, 2016

Sabrina S. from Indonesia
Families with older children
Stayed 3 nights in March 2016
Dirty room beyond explanation!!! Bad service too!!
The first fault that i found was to find one of the bathroom uncleaned with all urine all over the toilet bowl and the other bathroom was full of sand. Next day, bathroom was not cleaned again even though housekeeping went in and cleaned other areas. When asking for towel replacement, housekeeping seems to not understand English at all (we were in an english speaking country). Overall stay was very bad, never expected Hilton brand to have such low quality standard and service.
Reviewed April 11, 2016

Simon N. from United Kingdom
Families with older children
Stayed 5 nights in March 2016
Fantastic location, let down by lack of information on Agoda about the apartment
The location is absolutely fantastic! Right in the centre of everything going on in Surfers and shopping needs all a few steps from the door. A large balcony gives great views over the tram lines and the hinterland & creeks. Having read a lot of complaints about slow/full lifts and lack of parking we were a little concerned, but the room and facilities inside were all were focussed on. None of the worries were reality. It can be tricky to find if you drive, as the only road access is via a one-way street (look out for idiot tourists crossing in front of you!) Car parking is A$15 per 24 hours and the room key card is the access mode so no problem for multiple entries/exits within each day. We didn't eat at or use any hotel facilities so cannot comment, but other reviews cover that. The biggest complaint is more on Agoda than the hotel: when we checked-in the hotel receptionist (who was very polite and welcoming) informed us we were in "tower 1" which is not part of the hotel proper. Furthermore, the room would NOT be cleaned, nor would any replenishment of towels, toiletries, washing powders etc! Apparently that is what Agoda does to keep the rates lower than the "other" room types. There was NO information about this on the booking description or the confirmation voucher. Merely the usual statement that it includes room only and no minibar, laundry etc. which is standard. Although the room itself was fine, we would have liked fresh towels and perhaps bed linen changed once for the stay. The washing machine is a top loader, and doesn't do a terribly good job of washing, but is passable. There is a dryer too, so self-service laundry was available. Bring your own powder or liquid detergent as the supplied sachets aren't enough to do the job. Fortunately we did, and the house-keeping trolley was left unattended on some days so we could top ourselves up with shampoos etc. Simple cooking utensils and crockery/cutlery etc are provided, and a dishwasher. Hob and over a
Reviewed April 04, 2016

Yun C. from Hong Kong
Families with young children
Stayed 2 nights in March 2016
Clean, many missing by housekeeping, bed is worst
Just Clean and good location
Not good
Reviewed March 31, 2016

Minh N. from Australia
Families with young children
Stayed 4 nights in March 2016
Residence hotel
Lift not working well
Reviewed March 31, 2016

jing F. from China
Solo travelers
Stayed one night in March 2016
Beuatiful view from the balcony.
Stylish, good location, facilities & full kitchen staff.
It took 15 mins for checking out.
Reviewed March 24, 2016

phil H. from Australia
Couples
Stayed 4 nights in March 2016
average
not worth the price
Reviewed March 23, 2016

Tara G. from Australia
Couples
Stayed 2 nights in March 2016
Great but noisy
Only issue was the noise from the parties. Even on the 22nd floor it was noisy.
Reviewed March 23, 2016