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Excellent 8.1
Based on 1522 reviews

Verified traveler reviews

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based on 1522 reviews
  • Cleanliness 8.1
  • Facilities 7.6
  • Location 9.3
  • Room Comfort/Standard 8.2
  • Service 7.9
  • Value for money 8.0
  • Food/Dining 7.1

Annylee V. from Australia
Families with young children
Stayed 6 nights in April 2016
This Hotel should not rate 4 star.
My family expected that this hotel has a good facilities, clean and has a good toilet & bathroom facilities .we expect to it because we base in rating of 4 star hotel, But we're disappointed when we arrived this hotel and we got our room to small, carpet and bed linen so smelly and dirty, bathroom to small and facilities is poor in cleanliness. Location is good the hotel is on the center of the surfers paradise. There is no car park you need park your car to other establishment and pay $15 per day .. not good to recommend to friends and family.not to go back again.. rate this hotel 2 out of 10.
Reviewed April 20, 2016

arshdeep D. from Australia
Stayed 2 nights in April 2016
Good Locations
Nice Location ... In the heart of Surfers Paradise
Reviewed April 19, 2016

Felicity T. from Australia
Business travelers
Stayed 5 nights in April 2016
Good value for money excellent location would definitely stay here again
Reviewed April 19, 2016

Yanzi L. from China
Solo travelers
Stayed 3 nights in April 2016
Nice view
Reviewed April 17, 2016

Rebecca R. from Philippines
Families with young children
Stayed 3 nights in April 2016
Everything great in one!
We had the greatest experience in gold coast of which The Grand Chancellor Hotel made the best part.
Reviewed April 16, 2016

Chanakan S. from Thailand
Stayed 3 nights in April 2016
good place to stay
connect to the shopping mall
Reviewed April 16, 2016

Ronald G. from Australia
Stayed 2 nights in April 2016
Booked a twin bedded room but got a king size bed in the room instead. Staff at reception were not helpful and acted aloof to us pensioners. Would;nt stay here again.
Reviewed April 15, 2016

zahid R. from Singapore
Stayed one night in August 2015
Great escape
Its really clean and the view was simply amazing. definitely a good hotel to stay for family and frens.
Reviewed April 14, 2016

Roselle D. from United Kingdom
Families with older children
Stayed 2 nights in April 2016
Room size, breakfast, pool
Amazing and friendly staff esp Michael from concierge... Nice city views, within the surfers area action and delightful choices for bfast. Also prompt reply to complaint re aircon that wasn't cooling. A stand fan was provided straight away. Happy with my experience and will definitely stay and recommend.
Reviewed April 12, 2016

DANISH A. from Pakistan
Stayed 3 nights in April 2016
Great place to be
Spa was very small and water was cold in it other than that it's nice place.
Reviewed April 11, 2016