Panorama Tower Hotel, Gold Coast

i stayed at this hotel under this booking number on the 21-23 February and was disgusted at the quality of the room. The hotel description said that the room was airconditioned (there was an aircon but no remote was provided so it couldn't be switched on) There was also a curtain missing from the living room meaning that not only did we not have aircon but the room had the afternoon sun and was extremely hot. The bedroom window was also locked with a key and we weren't provided with one to open it so it to added to the already hot conditions. The reception only operates to 12 noon on Sat so i couldn't raise any of my concerns with anyone. the unit was dirty dishes were filthy no remote for the television and the coffee provided in sachets was off like it had been exposed to dampness as it had all gone rock hard. The telephone cords were in the wall but the phones were missing. i was bitterly disappointed with my stay here and use agoda quite frequently without disappointment on your site the Panorama tower was graded as 4 star and it clearly isn't. i stayed here for my husbands and my 1 year anniversary an occasion which should have been lavish and memorable and feel the only memories i will take away with me is disappointment.

This hotel is totally over priced. Reception service is bad too. We arrived at Sunday, there is no reception. and have to wait outside to call in to request for check-in. Room is really old. a little far from town too. I would rather pay little more $ to stay other hotel. Kitchen stuff is old and dirty.