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Recent customer comments

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based on 1198 reviews
  • Hotel Condition/Cleanliness 8.8
  • Facilities 8.2
  • Location 9.3
  • Room Comfort/Standard 8.5
  • Service 8.6
  • Value for Money 8.1
  • Food/Dining 6.9

Philip C.
United States
December 19, 2015
Great place to stay in Melbourne CBD
Location, size of rooms, cleanliness
Great studio and one bedroom apartments with free tram line outside the door. Close to everything. Clean and modern with helpful staff.

David T.
December 18, 2015
Reasonable hotel, shame about building noise
location, staff, free wifi
This is a perfectly good hotel to stay in the heart of Melbourne CBD close to China Town and the big shows etc. Only thing is the building noise from the construction of the new hotel next door, which at times is quite invasive. Not the Citadine's fault of course, but Personally I wouldn't stay here again until the building next door is finished.

Stephanie S.
December 17, 2015
Good Location
Room size, great location and help front desk staff
Overall our stay there was fine except that they have very bad housekeeping. Besides that, everything was good.

Peishi H.
December 16, 2015
Great location, 1 min to CBD free tram
Great location, 1 min to CBD free tram, 5 min to major shopping belt at Bourke Street and 5 min to chinatown
Room was spacious and clean. Would have been awesome if there were small bottles of cooking condiments (oil, salt and pepper) provided for the kitchenette.

December 14, 2015
Nice place to visit
Quality, Polite and Friendly
Staff are friendly, share lots of information to visit and shopping

Simon M.
New Zealand
December 11, 2015
Good central location
rooms, location
2nd time at this hotel and it didn't disappoint. Apartment was a good size, appliances in good working order. Location near theatre district

Liza T.
December 05, 2015
Great location
Location, location, location
Great location in the heart of the city, walking distance to Chinatown. No issues with the apartment itself either, it was clean and serviced daily (Except for Sundays). Would definitely stay here again.

December 01, 2015
CBD Melbourne
Free WIFI, good location and spacious room.
Very comfy stay during our visit in CBD Melbourne, the room was clean and tidy. Kids love this place.

Low E.
November 27, 2015
Excellent place to stay!
There was a mix up in my bookings. I chosed 5 adults and 3 children but some how only 5 adults was reflected. Staff were really helpful in settling this issue
The staff were really helpful with regards to my booking error plus need of a car park lot with a height limit of more than 2.3m. The room was really nice and clean. I'll definitely come back again.

Janelle F.
November 22, 2015
Happy with my stay
Location, kitchen, spacious