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Recent customer comments

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Excellent



based on 1198 reviews
  • Hotel Condition/Cleanliness 8.8
  • Facilities 8.2
  • Location 9.3
  • Room Comfort/Standard 8.5
  • Service 8.6
  • Value for Money 8.1
  • Food/Dining 6.9

yao T.
Singapore
April 27, 2016
good
good

Wan A.
Singapore
April 26, 2016
Housekeeping needs some improvement
I booked this hotel due to it's prime location and also recommendation from a friend whom heard it's good. Generally, all are good except the housekeeping. We booked a room for 3, however half the time during our stay of 7 nights, we did Not get 3 towels. We will have to call to request.

Graeme H.
Australia
April 26, 2016
Not what I thought
Never again will I purchase a room on line I thought I was paying for spacious and roomy to get a dog box on special. Sorry place was ok but I will never book with Agoda again.

David H.
Australia
April 22, 2016
Good location...
Bedding not as per booking information, free upgrade offered but staff on front counter seem to allocate room when booking in... Good location,,clean, comfortable bedding although no access to pay TV.

BOYD M.
Australia
April 19, 2016
Evaluation
Cleanliness was good except for 1 cup which we discovered had not been washed properly. There appeared to be nothing else not properly cleaned. We were not informed that there was no housekeeping on Sundays unless specifically requested. we were left with insufficient toilet paper and insufficient tea. However to the staff's credit he apologized and the situation was remedied. We were impressed with the check in procedure which went very smoothly.

SY A.
Australia
April 14, 2016
Citadines
Proximity to shops , nice restaurants and bars. Good place to stay in if want to discover inner city-CBD.

marilyn B.
Australia
April 13, 2016
Really good location
- quiet at night and clean rooms / great facilities very well appointed kitchenette. Would stay here again

Emma R.
Australia
April 12, 2016
Great hotel
Excellent location, very clean, good size rooms & studio had all that you needed. Staff were very friendly & helpful.

Robert Y.
United States
April 10, 2016
Great value great location
You can't be in a better location in Melbourne: two blocks from the "Paris" end of Collins street, two blocks from Chinatown, and two blocks from all the major department stores on Bourke street.

Po L.
Hong Kong
April 09, 2016
Good location
Good location and in the free tram zone