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2015
Very good 7.3
Based on 2404 reviews

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Very good



based on 2404 reviews
  • Cleanliness 7.0
  • Facilities 6.2
  • Location 8.8
  • Room Comfort/Standard 7.2
  • Service 6.9
  • Value for money 7.5
  • Food/Dining 6.1

Dean W.
Australia
August 08, 2016
Good night in Melbourne CBD
Close to Southern Cross Station, and Skybus.

Yee O.
Singapore
August 08, 2016
Value for money
Facilities were satisfactory given the amount of money paid.

Chua L.
Malaysia
August 08, 2016
-
-

KWOK Y.
Hong Kong
August 07, 2016
good
everything good

patrick C.
New Zealand
August 07, 2016
Poor attitude/behaviour from staff/management
I was very disappointed with my stay at GSHM. Firstly when booking via AGODA they advertise "free internet" and then discreetly cross it out with a line drawn through- which is hard to see on a mobile devise. In actual fact you will be asked to pay something like $9.00 for 2 hours... The rooms were very cold and the a/c didn't seem to be reverse cycle- i.e.no heating was available. There was no hot water when I had a shower- only luke warm at best, or not even- which given the cold room you couldn't enjoy a shower in the morning. After booking/paying for 2 nights via agoda, which is fully paid upfront I tried to cancel/refund my second night after checking in. Firstly I was told by reception that it was up to Agoda to allow this/offer a refund for second night. I then ran Agoda and they informed that it was at the discretion of the hotel to allow the cancellation/refund. I explained to Agoda what they'd said to me, so the Agoda agent rang the hotel and the request was declined. I subsequently contacted reception again asking for the duty manger- and got the 'team leader' who then again said it was up to Agoda! I informed that Agoda were happy to refund the second night once approval was received from the hotel- which he then said ok to, and said he'd take the call from Agoda. I recontacted Agoda and asked them to call again to speak to said 'team leader'. he didn't take the call and then presented to be on a dinner break and wouldn't then take my follow up calls either. When I was finally able to speak with him (TL) again he denied what he'd said earlier and still tried to claim that it was up to Agoda, going around and around the circle. He then admitted he didn't have the authority to approve and that i'd have to speak to management during business hours the following day- which wasn't going to be possible as I needed to check out early - for an early departure... This was very poor/immature/unprofessional behaviour from the staff - which I imagine is con

Nakul S.
Australia
August 07, 2016
Only good for the place and price
Other than that everything else is bad.

Brian L.
Australia
August 06, 2016
great value
newly renovated hotel, great location and value for money

Niken M.
Indonesia
August 06, 2016
The service is really poor
The good thing about this hotel is only about the strategic location near Southern Cross station. The service is really bad. One of the receptionist lady is so rude with us when she told us about the luggage. She spoke to us like we are an alien and with the loud voice. And the rest of the stafs are not friendly. The air conditioner / heater switch broke. The carpet is wet. I prefer to stay to another hotel on my next visit. This is the first and the last.

Jon O.
Australia
August 03, 2016
Good Location
Nice hotel, nice room. Good location.

Shirley W.
Australia
August 03, 2016
Pre flight stopover
Close to Southern Cross station and Skybus to airport. Clean beds and hot shower convenient to Melbourne city