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Very good 7.8
Based on 718 reviews

Recent customer comments

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Very good

based on 718 reviews
  • Hotel Condition/Cleanliness 8.1
  • Facilities 7.1
  • Location 8.5
  • Room Comfort/Standard 8.0
  • Service 7.9
  • Value for Money 7.8
  • Food/Dining 6.5

May 25, 2016
good location
very near the tram stops and Queen Vic Market.

Sue N.
May 10, 2016
Good Location, clean room but poor customer service
Arrived on 1 May. Waited for almost 2 hours for the 2 bedroom apartment to be ready where my baby have to sleep in the lobby sofa. Counter staff wasn't pro-active enough to let us know whether the room is ready where we have to approach them several times to check. The male counter staff was quite rude when we ask about the room. Eventually, the room requested at the high floor (7th floor) was not ready at 2pm. Goodness! After waited for so long. We were asked to check in to a readily available room at a lower level (5th Floor) and unpacked the luggage. We were puzzled when the counter staff inform us that the lower level rooms does not have cooking facilities and asked whether we would want to check in to another room (9th floor). He really must be joking! We have already unpacked all the luggage. He told us that they made a mistake. We all felt that we were tricked. How can the staff made such a mistake and say that he is not aware. Despite sending over emails request prior to the arrival, we still did not get to the requested item. Really disappointed with the service. I've never encounter such poor services from Hotel staff. The only thing i could say about this hotel is the room is clean and they are strategically located at the CBD area.

Doreen C.
May 09, 2016
Good location
Quite a good location, walkable to shops. Queen victoria market is within 5 mins walk too.

Jason A.
April 25, 2016
Happy camper
Rooms were clean. Staff friendly. Location was cool. Happy customer.

Dylan Z.
April 25, 2016
great stay
Lovely spacious and clean rooms. walking distance to restaurants and the victoria market. underground carpark available at $25 per day.

Angela E.
United Kingdom
April 21, 2016
Good base for Melbourne
Good priced for base in Melbourne, CBD all workable, surrounded by retail and restaurants. Really helpful staff, good check in, reasonable laundry available for guests, clean rooms, excellent bed and bed linen, iron in room, safe and tea/coffee facilities. The only thing I was I found the restaurant a bit cold altough the food was lovely.

Pui T.
April 20, 2016
Thumbs Up
Just 5 minutes walk from Queen Victoria Market, very convenient. Nearest tram station is also just a few minutes walk away (before QV Market). Good room service and friendly staffs. Clean comfy room. Offers complementary wifi (if you are a member of the Le Club Accorhotel, can register on the spot). Highly recommended.

April 16, 2016
Enjoyable stay
My family had a great time staying at Ibis Melbourne. We had a 2 rooms apt. It was comfortable and clean. The hotel location is very strategic. Victoria market, Melb Uni, RMIT, the CBD are all within walking distance. Internet facilities at the lobby is of great help to travellers. The hotel reception staff were very helpful and friendly. We will definitely come back again & recommend to our friends travelling to Melbourne.

April 03, 2016
Not much to expect hotel but in the heart of Melbourne
This hotel does not exist anymore. Location was a prime. This hotel was just good for sleeping.

lee K.
March 18, 2016
satisfies ...
comfortable, good location and very clean