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Excellent 8.3
Based on 285 reviews

Recent customer comments

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Excellent



based on 285 reviews
  • Hotel Condition/Cleanliness 8.2
  • Facilities 8.3
  • Location 9.2
  • Room Comfort/Standard 8.5
  • Service 8.4
  • Value for Money 8.0
  • Food/Dining 7.1

derick S.
Australia
February 28, 2016
Great for melbourne city
Central location And not too expensive. Enjoyed the stay

Anita F.
New Zealand
February 04, 2016
Mum's Birthday Weekend
Location was perfect - right in the heart of Melbourne. The pre-checkin customer service received via email and phone was appreciated. Mattresses and pillows were so soft!!
My mum, sister and myself flew into Melbourne (from separate cities) to celebrate my mums birthday (and go to the Australian Open). We chose Mantra on Russell for the location and space for 3 adults. Email queries regarding airport pickup / shuttles prior to arrival were swiftly answered, and the day before arrival of my sister and mother I received a call to confirm the bed configuration to ensure all was ready for our arrival. My mum arrived first and wasn't able to check in so the staff made her comfortable and organised her a sandwich while she waited for the room to be ready. The cleaning staff were also professional and very friendly. On checking out of the accommodation my mum informed them that we opened a hotel supplied bottle of wine by accident (and not one we bought ourselves). They kindly waived the bar tab charge saying it was on the house as it was my mums birthday! So lovely of them and a great end to a wonderful weekend. The only negative thing I will say is that it took a long time for the water for a shower to heat up - and in the mornings the water was tepid at best.

Alan E.
Australia
February 03, 2016
5Night stay
Location,Large Room,Friendly helpful staff
Very enjoyable and would stay there again.

Gemma C.
Australia
January 12, 2016
Very handy and convenient
Location, catered for our family of 5 and staff friendliness

John K.
Australia
January 07, 2016
Nice comfortable stay
Excellent staff, great housekeeping, location
it was lovely 5 nights stay here in Mantra on Russell.. except the expansive parking fee..which is $30 per day.

Karen D.
Australia
January 03, 2016
Home away from home
Driving from out of town is easy travelling up Russell street to the convenient car park..

Roben P.
Indonesia
December 30, 2015
Good
Location, price, staff
The location is best

Wai L.
Singapore
December 17, 2015
exploring Melbourne
1) proximity to train network 2) room was well equipped 3) hotel is centrally located, within walking distance or short tram ride
Has been a wonderful experience and would return in the future

Ari R.
Indonesia
December 02, 2015
comfy hotel in the middle of cbd
clean, friendly staffs and locatiom
Good

kok L.
Singapore
December 01, 2015
Holiday in Melbourne
Location, value for money and helpful staff
Had a good time. Only drawback was the checkout time which seems a bit early !!