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Recent customer comments

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Very good



based on 1908 reviews
  • Hotel Condition/Cleanliness 7.4
  • Facilities 6.8
  • Location 9.2
  • Room Comfort/Standard 7.4
  • Service 7.6
  • Value for Money 7.7
  • Food/Dining 6.7

Julia N.
Singapore
October 18, 2015
Good location
good location, staff friendly,
I stayed with a girlfriend for 5 nights. Recommended by another firend of the location.indeed is convenient near Chinatown. Even coming back at midnight you feel safe. A lot of reviews state that lift broke down was actually rubbish, the reson was the lift button was lighted so at first ithought someone had press the lift and left. So of course it didn't come up to the my floor. Realised it much later. It disappointed us on our last day not only no house keeping was done and rubbish bin was not empty. Nevertheless after informing the reception within mins someone came up. Another thing they dont replenish toiletries that I need to go recepakmost everyday. Overall is a pleasant stay.

Richard T.
Australia
October 15, 2015
Poor room allocation
I was given the room that is customised for a person in a wheelchair. This was most uncomfortable and not suitable at all. I have stayed at the hotel several times and I am bitterly disappointed to have been allocated an inappropriate room. I will note stay here again.

Dianne B.
Australia
October 13, 2015
Great Location
Location, staff price
I booked this hotel because it was within walking distance of great shopping, the Colonial Tram Car and Old Melbourne Goal. The staff were excellent and they even have valet parking. Would definately stay here again.

Roman R.
Philippines
October 13, 2015
Good location. Great value!
Good location, comfortable and clean rooms
It was alright. Location is very good. No wifi in rooms though

leon H.
Australia
October 12, 2015
mr
location
good

kwong L.
Malaysia
October 05, 2015
excellent location for visiting the sights
location, comfort and service
Very satisfactory. The hotel met my expectations on all accounts having stayed.

Hoe L.
Malaysia
October 02, 2015
Nice Room in the heart of the CBD
Clean Room, Nice Location, Airport Bus Pickup from Hotel
We stayed for 3 nights and it was really nice as the hotel location is in the middle of the Melbourne CBD. There are many restaurants to choose from literally next door. The Free tram stop is directly at the hotel entrance, really convenient to travel around the city and to get to the train station. Apart from that, the room is clean and quiet, we stayed on the 10th floor. If you are Accor member, you get free wifi too!

Karen S.
Australia
September 29, 2015
Breakfast was the highlight.
Staff at reception, location, breakfast
Comfortable but room was a little small

Teo C.
Singapore
September 26, 2015
excellent location
convenient location, clean and comfortable
Very good, the staff were very friendly

stewart G.
Australia
September 25, 2015
stewart and Jan
Location,friendly ,helpful staff
When we booked in June 215 we expected as good a room as we had experienced in the Mercure, Sydney but when we were shown our room it could best be described as a "cell", very disappointing. WE complained and were upgraded to a much better room, more what we had expected. AS we had booked for 3 nights we did expect a room better than first presented with. Thanks to your local staff the final room was very good.