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Recent customer comments

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Very good

based on 1907 reviews
  • Hotel Condition/Cleanliness 7.4
  • Facilities 6.8
  • Location 9.2
  • Room Comfort/Standard 7.4
  • Service 7.6
  • Value for Money 7.7
  • Food/Dining 6.7

Joseph C.
September 08, 2015
View of a Brick Wall.
View of a Brick Wall, king bed that actually was two beds put together
Pretty poor. Will not be staying there again.

Hoe W.
September 08, 2015
Hotel need renovation
location, location, location
Good location with small room and poor furniture. The hotel need renovation.

Jade M.
September 08, 2015
Great value for money!
Ideally located right in the heart of the city! It was really close to everything! It had its own gaming area which is something you don't often see
Really good! The room was cosy and perfect size for a solo traveler. The hotel was in the most perfect location, close to EVERYTHING. The only downfall was their food. I've never had a breakfast I didn't like but the Mercure Welcome Melbourne fulfilled that... the food was SO BLAND and not appealing at all. The bacon was dry and tasteless, even the mushrooms didn't taste normal. Regardless I will be staying at this hotel again, but not to eat there

Sally S.
New Zealand
September 07, 2015
Awesome location,
Location, location, location
Easy to get to, warm reception and value for money

annabelle W.
September 07, 2015
location, staff, services

arlinelutui G.
September 06, 2015
Good location but the room & lift was terrible

Darren W.
September 06, 2015
Poor room standard
Room terrible, wet smell, not what was displayed in photos

Ray B.
September 06, 2015
Rooms next to lifts!
Location, staff friendliness, cleanliness
Unfortunately I am a light sleeper. We were given room 921 which was next to the lifts - there was noise from the lift well all through the night. Also, found noise levels from room opposite unbelievable. They had a phone alarm going off from 5.30am for at least half an hour, meanwhile they had their TV blaring. My husband got so frustrated he stood in the hallway and shouted for them to turn it down. With modern hotels room sound-proofing is usually of a better standard. The person in an adjoining room also had a cough which was heard frequently, AND CLEARLY, within our room. Never found such intrusive noises from nearby rooms in all our years of travel in Australia and overseas.

John E.
September 04, 2015
poor effort
the breakfast
very poor the beds were about as comfortable as morgue slabs the room was stuffy shower didnt work properly meals were severely overpriced

duncan M.
September 03, 2015
great place
location ,food ,kind
great place used it ofton