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Recent customer comments

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based on 487 reviews
  • Hotel Condition/Cleanliness 8.8
  • Facilities 8.6
  • Location 9.6
  • Room Comfort/Standard 8.7
  • Service 8.7
  • Value for Money 7.5
  • Food/Dining 7.5

Brian C.
June 03, 2016

New Zealand
May 26, 2016
Expensive for 1 night stay but overall very good and comfortable hotel
Expensive for 1 night stay but overall very good and comfortable hotel

Albert L.
May 18, 2016
Handy for 1 night stay before flying out
Had a pleasant stay here before heading out again in the morning. Excellent breakfast but I do feel my room was a bit shabby with a large crack in the bathroom sink bowl which had obviously been that way for some time and the leather look office desk was badly worn with leather missing on both arms. I do feel that for just over $300 for the night it could have been better.

Charles L.
United Kingdom
April 29, 2016
Close to the airport
You can walk from arrivals in 5 mins. Great staff, breakfast was great too.

Tessa W.
April 19, 2016
Best ever stay
This accomodation and staff are faultless. Well appointed and luxurious. Staff accommodating, professional and cheerful. Love our stay.

Mark P.
April 10, 2016
Food is well below average
Ordered the porterhouse, cooked 'blue' . When it arrived is was 'grey' and not normal looking. This was at the bargain price of $40. Obviously not cooked how it should be.. tried to cut it with the supplied steak knife. Not much progress... is it the knife blunt or just a hard and tough bit of steak... it was the steak when I managed to cut off a piece to try it was chewy and with no taste. Had to send it back.. one bonus they did not charge for the meal... the veg was great just wish I had a steak to go with it, The food manager did say no charge applied but the whole experience was a big let down. I have had this from here before and loved it. Maybe they need to review what is being sent out to customers. I know that the hotel can identify who I am from this post and I look forward to talking to them about this really disappointing experience.

Moon Y.
United Kingdom
April 08, 2016
Just perfect for you to rest a night before catchi
Windows are sound-proof and the blinds block light good enough so that you are rest assured to have a good sleep.

Winnie H.
Hong Kong
April 04, 2016
Good for transit
It's right opposite the airport, good for those who arrives Melbourne late.

Ron R.
March 31, 2016
Good location
The hotel is well located if you need an early start But food is a bit over priced.

Adam J.
March 30, 2016
It's right there, great quality food and drinks