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Very good 7.4
Based on 376 reviews

Recent customer comments

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Very good



based on 376 reviews
  • Hotel Condition/Cleanliness 7.4
  • Facilities 7.4
  • Location 8.0
  • Room Comfort/Standard 7.6
  • Service 7.4
  • Value for Money 7.3
  • Food/Dining 6.8

Andy W.
United Kingdom
April 22, 2014
stay was basic.
1/ nice bed 2/ good sized room (when we got what we paid for) 3/ leaving
agoda were perfect. we booked this hotel through them and their customer service was fantastic. i made a mistake on my arrival night and tried to chnage directly with hotel, no chance, they would not budge at all!!! called agoda and they sorted immediatly with no fuss!! we arrived and hotel reception gave us a room that was not what we paid for and when we complained they blamed agoda!!! took no responsibility and i was under the impression that if the rubbish club sandwich we ordered, that arrived with no chips, they would have blamed agoda.....would recommend agoda any time, but don't book this hotel. what was a meant to be a couple of days rest before our wedding turned into a service nightmare!!! but well done agoda for recognising that customer service is the difference between repeat custom and no custom!!!!!

Gavin Z.
Australia
April 16, 2014
my stay was easy,comfortable and trouble free .
close to cbd. public transportation at the front door

David B.
Australia
April 11, 2014
nice place well situated and priced comfortable
room ,easy to get too affordable
comfortable and a pleasant experience helpful staff

TAK Y.
Hong Kong
March 25, 2014
good for business trip
nice hotel location, good service and tidy room

Lariane F.
Australia
March 22, 2014
COMFORTABLE AND CONVENIENT
LOCATION, ROOM SIZE, COST
THE STAY WAS EXCELLENT - HOWEVER THE EXPERIENCE LATER SPOILED BY THE DISCOVERY OF AN INAPPROPRIATE CHARGE ON MY CREDIT CARD. AFTER FOLLOWING THIS UP I WAS TOLD IT WAS FOR A BOTTLE OF WINE THAT WAS MISSING. I EXPLAINED THAT IT WAS CERTAINLY NOT OUR DOING. IT WAS AGREED THAT A REFUND WOULD OCCUR - HOWEVER 3 DAYS LATER I AM STILL CHASING THIS UP. I AM ANGERED BY THE FACT THAT MY HONESTY WAS NOT RESPECTED - A PHONE CALL COULD HAVE BEEN MADE TO CHECK AGAIN IF I HAD INCURRED THE EXPENSE. I AM NOT SURE THIS PRACTICE OF CHARGING THE CARD IS ACCEPTABLE AND I WARN FUTURE GUESTS OF RYDGES TO CHECK THEIR CREDIT CARD STATEMENTS OR AVOID STAYING THERE...PITY.

kerry N.
United States
March 20, 2014
hotel was very dissapointing will not stay there a
none
not happy with the hotel would have prefered to pay extra in another hotel. I t is old

Paul P.
United Kingdom
March 05, 2014
very, very, disappointing
the staff tried their best
The worst hotel in our three weeks stay in Australia. From the moment we approached the hotel and saw the filth around the entrance we had that sinking feeling which was not helped by the antiquated lift system. Again dirt all around the lift access and the single lift was so slow you could have read War & Peace whilst waiting. Our room was described as being refurbished so we dreaded to imagine what the other rooms were like. The restaurant staff were friendly and helpful and the food was OK. Not an experience to repeat.

Paul P.
United Kingdom
February 28, 2014
Poor, poor and poor again
There were none
Very disappointing from the moment we arrived. The front steps were disgusting with cigarette butts everywhere and much detritus around. The one lift is archaic and again filthy. We had a refurbished room which was far from desirable. We were on the third floor with the gym above us!! Unbelievable as we had to endure the thumping of the treadmill for hours. The only plus was the restaurant staff who tried their best under poor conditions. We will never stay at a Rydges again.

Shelley H.
Australia
February 19, 2014
sub-standard
nothing much
fire alarm went off at 5am in the morning, all visitors had to come outside the building until cleared by fireman. i almost slept through it as there was no voice-over that says 'evacuate now' with fire alarm. didn't realise what it was until later. manager ' was very unhelpful. we wanted to double check if a shuttle bus to airport was booked properly as we explained there were problems booking in the morning but the manager told us to just wait and didn't want to help us until we had to really ask and force for it. the pillow was very high and uncomfortable, builiding was very old. it felt like motel rather than hotel. the conference was held at this hotel, and food was suboptimal as well. i strongly do not recommend this hotel for any business/conferences.

Jia Y.
Australia
February 19, 2014
worse hotel experience
checking out of there
Staying at this Rydges made me thank again about staying at Rydges in general. I was there for a surprise proposal. I booked an extra room in order to surprise my fiance, and I told the reception to contact her room in order to bring her down - their response: "Sir, you know that the other room is not refundable." Not only was it insulting to me that I was even suggesting for a refund, but they made absolutely no effort to acknowledge this occasion for me. And it doesn't end there... On the first night, they have false fire alarm at 5:19 AM, with no instructions on how to evacuate. There was no evacuation meeting point, or even a head count. They were clearly not concerned about the patron's safety at all. The next morning, there was no apology - in fact, the staff in the morning did not even know about what happened the previous night until about 10am. Other things I should mention are: the pool was closed without notifying us; they were not concerned about our Skybus back to the airport running slightly late and casually said "if we have booked it, it will come". Yes, duty manager, key word is 'IF'. Checking out of there was the best thing of the trip. Melbourne is a great city, I haven't been there in 10 years and it's a shame such a large name hotel had to ruin the experience.