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Excellent 8.1
Based on 438 reviews

Recent customer comments

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based on 438 reviews
  • Hotel Condition/Cleanliness 8.1
  • Facilities 7.5
  • Location 9.5
  • Room Comfort/Standard 8.1
  • Service 8.3
  • Value for Money 7.9
  • Food/Dining 6.9

Pamela G.
July 03, 2016
In need of refurbishment
Although location was excellent and staff were really helpful our room really needed an update carpet was grubby. In the bathroom the location of the taps over the bath were difficult - shower screen could not be moved to get to taps. Not to bad in our case as girls were old enough to turn taps off but if children were smaller would take a contortionist.

Ker H.
July 01, 2016
Rooms need renovation
The room i was in looks old and can use more lightings. Living area is still too dim.

Isabell R.
June 26, 2016
location, location
rooms good size

Jillian B.
June 05, 2016
Shopping trip
Location is perfect!

David H.
May 17, 2016
Excellent facility
First class breakfast polite staff and very help full

Basil H.
May 17, 2016
Air Conditioner in Bedroom very,very noisy couldn't sleep that well

Abdul S.
May 08, 2016
Great n strategically located
Just step aside from heart of the city. Restaurants, stores & public facilities are very close to thehotel. Hotel facilities are well maintained

April 23, 2016
No toothbrush?
No dental kit prepared

Anna D.
April 22, 2016
Great location & spacious room
The only disappointment was the bathroom basin was cracked and unsightly. The hotel is ready for a refurb. Otherwise everything else was good

Mavis J.
April 21, 2016
Great Location for shows
I came to Melbourne go catch a musical, a concert and a comedy show. The hotel had a great location, not far from Southern Cross station. So central for all the shows, great dining & good shops