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Verified traveler reviews

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based on 950 reviews
  • Hotel Condition/Cleanliness 8.1
  • Facilities 7.7
  • Location 9.3
  • Room Comfort/Standard 8.0
  • Service 8.0
  • Value for Money 8.3
  • Food/Dining 6.6

Glen H.
July 24, 2015
Great hotel
Location, value for money, cleanliness

Chu C.
July 22, 2015
Disappointed..poor hot water system & aircond
Booked a double room but was given a twin room, which is ok.. As lucky I ended traveling alone for work.. Melbourne was down to minus degrees Celsius on the day I arrived.. Room given was freezing even the heater was on and being set to 26 deg, being the maximum..same for the following night.. Heater just didn't perform.. Hot water system was playing up.. I was showering after a long day of work. Was expecting some nice hot shower at night, but the water temperature is so inconsistent.. Too bad I don't have the energy to complain at their reception as I was extremely tire both days after travel and working...Shocking..avoid this hotel if u are traveling during cold season.. U might freeze to death..

Ian N.
July 18, 2015
Always a pleasurable stay!
Location - Room Standard - Staff Performance
We have been guests at Travelodge Southbank more or less since it was opened and always book-in when we are travelling from Mornington Peninsula to the City to attend Theatre Shows etc. Because of it's situation it is so convenient and the Staff always make you feel so welcome. My only adverse comment would be - over the last year etc. we have noticed some items of "economy" creeping into the usual top-notch service.....e.g. on this visit the absence of a biscuit provided with the tea/coffee ....only one bed-side cabinet ..... and (more important, especially to visitors to Melbourne) there was no Visitors Hand-File provided...this is all right for the likes of us but if Country or Inter-State visitors are located here it would be helpful to be told a little about the City ...transport, theatres, shopping etc. .... or even advice to guests how to contact the Service Desk etc. Apart from these comments - we like staying here.

Laszlo O.
July 18, 2015
Long Weeklend
Location, good size room, good size bath room.
Very good BUT: our room was on the 1st floor and it was a pain to have to use the elevator all of the time. We are happy to use stairs (up to a few floors) but none were available for general use.

Anson G.
July 17, 2015
good location
Location, Room, Bed
I'm happy with my stay at Travelodge Southbank. The location is near the restaurants, train station and convenient store. What I didn't like about the hotel is the free 100 mb wifi. It's very slow and I think 100 mb is not enough.

Rachel F.
July 14, 2015
Great, but...
Best 3: location; front counter staff; good rooms
I would most definitely stay here again. Room was really good & the staff at the front counter were excellent: really really helpful & friendly. I had an issue with the housekeeping standard, but management were very helpful in dealing with the situation immediately. Location is fantastic.

patricia W.
July 13, 2015
great customer service, great location, clean and tidy.

David J.
July 12, 2015
great location
location, clean, 24 hour concierge
very nice

Jean G.
July 06, 2015
Winter stay
Nice location, value for money
Nice location however parking is not so convenient for drivers

Mark S.
July 06, 2015