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Excellent 8.2
Based on 377 reviews

Recent customer comments

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Excellent



based on 377 reviews
  • Hotel Condition/Cleanliness 8.7
  • Facilities 8.6
  • Location 8.8
  • Room Comfort/Standard 8.5
  • Service 8.4
  • Value for Money 7.2
  • Food/Dining 7.8

jacqui W.
Australia
March 07, 2016
discriminated by staff
Location. Food. Value for money
Our stay was ruined by very poor staff performance and handleing of an otherwise easily diffused complaint. At such a distinguished venue I expect the customer service standard to be of the very best, the customer service we recieved was the worst Ive ever experienced and hope never to have to endurte again. Was also quite surprised that the room was very unhygeniecly cleaned, in fact it seemed the fridge interior and cupboards had not been even dusted in quite some time. The bathroom vanity also had no attempt been made to wipe away previous customer stains and behind the toilet recess had probably not ever been cleaned. This is an extremely important area for many reasons and I was shocked to find it in this condition at a 4 star hotel. The linen however was fluffy and clean and of a good quality towelling, and ample was supplied to suit all our needs, and again the bedding linen was A1. I give a poor rateing for the parking, what a shmozzle!! very hard to understand policy governing the paid parking option, very hard to follow directions and find destinations. God value for money and excellent location, the biggest draw point of the hotel. By far the very best dining experiences Ive had, the carvery was divine, room service quite decent and the range and quality of food throughout the crown establishment is second to none I have ever been to. I will spread the word of our dineing experiences here, wonderfull. I encourage the crown to spend more time training staff in customer service, the staff act like a gang pitted against the customers this is very very bad business for the entertainment and hoteliers industry, I suggest a staff floor manager per every 8 - 10 staff to ensure standards are met and both staff and customers are not discriminated against. Than kyou

Amanda-Lee L.
Australia
February 11, 2016
Great range of services avaliable and very accessable to casino
Great variety of restaurants for every budget. very close to casino and theater.

Jackie G.
Australia
February 11, 2016
Helpful Staff
Staff, room, location

Steven F.
Singapore
January 24, 2016
Reno unacceptable in a busy day n dust everywhere
Location / great restaurants / amenities accessible
1st Room not ready around 11am which I found very strange as I was an ex- hotelier and understood how thing work. Repairs worked not properly done in lobby which created dustiness. Proper cordon off areas with surrounding sheet is required to avoid dust every where.

paula P.
United Kingdom
January 02, 2016
New Years eve
Location, amenities, variety
Excellent

Lisa T.
Australia
December 27, 2015
pleasant surprise
staff staff staff
Fantastic

Syed A.
Thailand
December 19, 2015
Excellent
Clean, comfortable and relexing

Anthony W.
Australia
December 17, 2015
Crown Promenade Perth Hotel
Service, room, location
Crown Great hotel, room and staff excellent

Peter E.
Australia
December 14, 2015
Night out
Bubbles on arrival,location, free parking
Convenient

Stephanie W.
United Kingdom
December 12, 2015
perfect stop over
Comfort, ease, clean
We only had the pleasure of staying at this hotel for a stop over before a connecting flight. Perfect recovery after one flight leading up to another! Not too far from the airport. Great location for onward travel to the city.