Back to hotel info

Excellent 8.2
Based on 381 reviews

Verified traveler reviews

Filter by traveler type
Excellent



based on 381 reviews
  • Cleanliness 8.7
  • Facilities 8.6
  • Location 8.8
  • Room Comfort/Standard 8.5
  • Service 8.4
  • Value for money 7.2
  • Food/Dining 7.8
Sort by

ALISON L. from Australia
Business travelers
Stayed 2 nights in March 2016
Fly in, fly out but stay in comfort
Location, room, facility
Reviewed March 28, 2016

blair N. from Australia
Couples
Stayed one night in March 2016
Average
3.30 PM ROOM not ready room card did not open lift then didnt work on room door incorrect wine in room
Reviewed March 20, 2016

Teresa C. from Australia
Families with older children
Stayed one night in March 2016
great stay
people room and location
Reviewed March 16, 2016

weixian L. from Singapore
Couples
Stayed 2 nights in November 2015
Convenient
We booked a little too late and Crown Metropol's price was sky high. We had to settle for Crown Promenade Perth Hotel which was plain and no-frills. The rooms were fairly basic and there were minimal contact with service staff (apart from checking-in). We went by Crown Metropol for dinner and the ambience even at the lobby was a lot better than Crown Promenade Perth Hotel
Reviewed March 15, 2016

jacqui W. from Australia
Couples
Stayed 2 nights in March 2016
discriminated by staff
Location. Food. Value for money
Our stay was ruined by very poor staff performance and handleing of an otherwise easily diffused complaint. At such a distinguished venue I expect the customer service standard to be of the very best, the customer service we recieved was the worst Ive ever experienced and hope never to have to endurte again. Was also quite surprised that the room was very unhygeniecly cleaned, in fact it seemed the fridge interior and cupboards had not been even dusted in quite some time. The bathroom vanity also had no attempt been made to wipe away previous customer stains and behind the toilet recess had probably not ever been cleaned. This is an extremely important area for many reasons and I was shocked to find it in this condition at a 4 star hotel. The linen however was fluffy and clean and of a good quality towelling, and ample was supplied to suit all our needs, and again the bedding linen was A1. I give a poor rateing for the parking, what a shmozzle!! very hard to understand policy governing the paid parking option, very hard to follow directions and find destinations. God value for money and excellent location, the biggest draw point of the hotel. By far the very best dining experiences Ive had, the carvery was divine, room service quite decent and the range and quality of food throughout the crown establishment is second to none I have ever been to. I will spread the word of our dineing experiences here, wonderfull. I encourage the crown to spend more time training staff in customer service, the staff act like a gang pitted against the customers this is very very bad business for the entertainment and hoteliers industry, I suggest a staff floor manager per every 8 - 10 staff to ensure standards are met and both staff and customers are not discriminated against. Than kyou
Reviewed March 07, 2016

Amanda-Lee L. from Australia
Solo travelers
Stayed one night in February 2016
Great range of services avaliable and very accessable to casino
Great variety of restaurants for every budget. very close to casino and theater.
Reviewed February 11, 2016

Jackie G. from Australia
Couples
Stayed one night in February 2016
Helpful Staff
Staff, room, location
Reviewed February 11, 2016

Steven F. from Singapore
Solo travelers
Stayed one night in January 2016
Reno unacceptable in a busy day n dust everywhere
Location / great restaurants / amenities accessible
1st Room not ready around 11am which I found very strange as I was an ex- hotelier and understood how thing work. Repairs worked not properly done in lobby which created dustiness. Proper cordon off areas with surrounding sheet is required to avoid dust every where.
Reviewed January 24, 2016

paula P. from United Kingdom
Couples
Stayed one night in December 2015
New Years eve
Location, amenities, variety
Excellent
Reviewed January 02, 2016

Lisa T. from Australia
Families with older children
Stayed one night in December 2015
pleasant surprise
staff staff staff
Fantastic
Reviewed December 27, 2015