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Excellent 8.6
Based on 1063 reviews

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Excellent



based on 1063 reviews
  • Hotel Condition/Cleanliness 9.0
  • Facilities 8.4
  • Location 9.4
  • Room Comfort/Standard 8.6
  • Service 8.6
  • Value for Money 7.8
  • Food/Dining 8.0
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TAN R. from Singapore
Solo travelers
Stayed 3 nights in February 2016
Holiday in Sydney
Good location, frontdesk service but room is small
Reviewed June 17, 2016

Martine C. from Australia
Couples
Stayed one night in June 2016
Standard Hilton hotel in great location
You pay for the location which is wonderful, right in the middle of the city with good access if arriving by car. Parking is expensive at $76 per night but that is what you pay to park in the middle of a city. The rooms are small but functional and clean and the bed is the comfortable Hilton beds everyone knows and loves with a pillow menu which I love having access to. Being right in the middle of the city means you have easy access to everything with the QVB right across the road. We had breakfast included in our stay and it was OK, nothing special just your standard buffet which I found disappointing for a 5 star hotel, it served the purpose of breakfast with nothing special to speak of. If you can get a discounted stay it is definitely worth a night or two.
Reviewed June 15, 2016

RICKY S. from Indonesia
Families with young children
Stayed 2 nights in March 2016
Nice hotel and location
Great location but the price is expensive!!
Reviewed June 14, 2016

Wenzhong S. from Canada
Business travelers
Stayed 4 nights in May 2016
excellent location
The location is excellent with town hall and other major city centre attractions nearby. Very convenient.
Reviewed June 12, 2016

Greg M. from Australia
Couples
Stayed one night in May 2016
Sydney Stay a must
After having stayed at Shangri La near the Rocks in December I decided to stay more among the hustle and bustle of the city I wasn't disappointed Great Hotel and Staff Rooms not huge (kIng size) but that doesnt bother me for a night Downsides to me only $80 for parking my car for the duration (1 day) Wifi an extra $14.00 Early check in another $85 and late checkout another $20 but room was reasonably priced so all these add ons brought the rate to what I would have expected and I got another 10 hours in the room All in All best location in Sydney for shopping bars restaurants and close enough to the Rocks and Circular Quay
Reviewed June 02, 2016

Astrid F. from Australia
Couples
Stayed 2 nights in May 2016
beautiful
great stay
Reviewed May 21, 2016

Jungyeol M. from South Korea
Families with young children
Stayed one night in May 2016
Everything is nice
Great location, Good breakfast
Reviewed May 17, 2016

ahrum N. from South Korea
Solo travelers
Stayed one night in May 2016
staff member's attitude
well.. I visited there last sunday, everything was well except for front desk's staff member's attitude. an asian staff( she seems like..chinese, wearing black glasses around between 8pm-9pm on sunday) asked me some questions about personal details for matching my booking information with their computer system. However, Her attitude was quite a bit cold and did not have much face expressions, without smile. Well, of course, It is very personal, but I think the hilton hotel is a international hotel reprensented for their reputation. compared to other hotel staff member's attitude, she was not acceptable for international hotel service. the next day, front desk member, she seemed like a white lady, also quite a same as the asian lady as well. If your hotel wants to get an excellent grade for your industry, I think you should train your staffs as international standard service. compared to hotels located in asian as Korea, japan. services was very horrible.
Reviewed May 12, 2016

elsa G. from Indonesia
Couples
Stayed 2 nights in January 2013
Location is perfect
Love everything about this hotel clean, location and the view are nice
Reviewed May 06, 2016

patricia M. from Australia
Couples
Stayed 2 nights in April 2016
everthing was wonderful
have always loved staying at the Hilton ...always a favourite
Reviewed May 05, 2016