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Novotel Brighton Beach Hotel, Sydney
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Number of rooms: 296
Location: Airport
Address: On the Grand Parade Brighton-le-sands, Sydney, 2216 Australia
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Customer Reviews
| Novotel, Brighton-le-Sands, Sydney. |
Guest Rating: 5.7 |
adrian W.
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 United Kingdom
Couple
Date of Stay: 18 Jul 2009 |
| Value for Money: |
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6/10 |
| Location: |
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8/10 |
| Staff Performance: |
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4/10 |
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| Hotel Condition/Cleanliness: |
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4/10 |
| Room Comfort/Standard: |
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6/10 |
| Food/Dining: |
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6/10 |
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1. Close to Airport.
2. Slightly better than average example of a high guest turnover chain hotel. 1. As with many such places detail cleaning could do with improvement.
2. Receptionist apparently unaware of restrictions to advertised free parking.
3. Porterage offered as an after thought after I had struggled in with our bags.
4. As first time visitors I would have expected to have been shown where everything was to be found in the dining room for the buffet breakfast, we were not. Cutlery was in short supply also and staff seemed at a loss as to how to solve the problem promptly. Dining room 'receptionist' appeared more interested in his own admin. tasks than paying attention to his customers.
5. Customer complaint follow up poor. Viewpoint: My wife and I are retired, in our sixties and have stayed in a variety of hotels around the World, both on business and privately. We arrived mid evening, very tired after a direct flight from the UK.
Would we go back again? Yes, because the other options appear less good from web reviews.
I would suggest to the Hotel Manager that with some improvements to staff training to improve the personal care of clients, this hotel could be turned from average to great with people glad to return.
The advertised free parking is in the street and is not unretstricted - I picked up ticket to prove it. I wrote to the Hotel Manager over a week ago about this and so far I have not even received an acknowledgment.
Cleanliness: I think a good place to start would be the edges of the balcony floor which appeared to be black with tobacco ash and then to look at similar aspects throughout the hotel.
Travel tip : Close to Airport
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| novotel hotel brighton sydney |
Guest Rating: 8.3 |
pamela T.
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 Australia
Couple
Date of Stay: 25 Apr 2008 |
| Value for Money: |
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8/10 |
| Location: |
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10/10 |
| Staff Performance: |
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8/10 |
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| Hotel Condition/Cleanliness: |
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8/10 |
| Room Comfort/Standard: |
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8/10 |
| Food/Dining: |
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8/10 |
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Overall a very nice hotel with lovely views of the water and airport.
Travel tip : Alot of seafood restaurants to chose from.
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