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Very good 7.6
Based on 298 reviews

Recent customer comments

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Very good



based on 298 reviews
  • Hotel Condition/Cleanliness 7.7
  • Facilities 6.5
  • Location 8.8
  • Room Comfort/Standard 7.4
  • Service 7.5
  • Value for Money 7.2
  • Food/Dining 6.8

Jeffrey B.
Indonesia
June 28, 2016
Its just bad luck
When we checked in, the receptionist mentioned there will be a power outage for 10 mins between 7.30-10.30pm and they gave us a complimentary movie tix at pumphouse. At 730 we went back to the hotel, the lift was alrwady out so took the stairs up, waites in the room, the tv is off and we figured just wait for 10mins or so, til 930 the tv is still off, then the announcement from speakers saying the power will be fully off since then. We already took shower n just wAnna rest at room. I think it went for an hour, we ended up just slept.. I know there is not much the hotel can do about the power outage but i expected they deal with customer better, probably free breakfast or an extra half or even one day.. Not the best experience staying here. Hope it can be improved. And the sheet had a noticeable stain when we arrived, so yeah major disappointment for such a hotel like novotel.

jean-paul H.
Australia
June 21, 2016
Amazing
What an amazing stay! The staff were friendly and so accomodating 10/10!!!!

PETER J.
Australia
June 11, 2016
Good
We got stuck up $40 to park the car overnight, which sucks... Otherways, it not a bad place. The discounted price of $159 was ok, however at the "regular" $320/night, i'd rather stay at the Intercontinental @ Double Bay... ;-)

David L.
Australia
June 01, 2016
Great stay
Stay was good, asked to pay a $1 deposit which is a pleasant surprise these days. Room was clean and tidy. Bed was comfy.

Dora B.
Australia
May 26, 2016
Great hotel, would stay again.
Friendly and helpful staff. Rooms were clean and beds comfortable !

Vivek K.
Australia
April 30, 2016
good hotel
Nice hotel But the tv in the room didn't work well Went off every fifteen minutes The iron stand was broken

mariza Y.
Philippines
April 02, 2016
Superb
My room was upgraded from standard to deluxe :)

Chi L.
Hong Kong
April 01, 2016
Terrible cleanliness
Bugs bite

JIA L.
China
March 31, 2016
very nice place to stay
location, room facilities, service

LEE T.
Malaysia
March 14, 2016
Good Location
Comfortable Stay, near to china town and walking distances to market.