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Recent customer comments

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based on 1170 reviews
  • Hotel Condition/Cleanliness 8.3
  • Facilities 7.2
  • Location 9.0
  • Room Comfort/Standard 8.2
  • Service 8.1
  • Value for Money 7.9
  • Food/Dining 7.0

May 28, 2016
great location
the hotel is minutes walk from the central station, very convenient and lots of great good food, will definitely stay there again

Mimi S.
May 13, 2016
Good location
situated just 5-10 minutes from Chinatown precinct and Central train station. However can be a little scary when coming home after dark due to some homeless people sleeping outside! There were no secured entrance which would have been better.

Chia J.
May 13, 2016
Great Service
the hotel aware that we are in honey moon trip. They specially prepare a sparkling white wine and a greeting card for us. a big surprise and really appreciated.

Piti R.
May 03, 2016
Best location to stay in Sydney :)
Very convenient to go around the city and everywhere :)

Bruce T.
United States
May 02, 2016
A lot of noise as my room was near housekeeping store on the 8th floor. Some additional training is needed to remind staff to keep the noise down.

Vikas K.
April 18, 2016
Nice hotel
Good location

elizabeth Y.
New Zealand
April 17, 2016
very disappointing
would not recommend this hotel, the photos are not at all like the rooms, the rooms are so old and shabby, needs an over haul big time, dirty marks on walls at the reception area, paint coming off , we had paid for an suite excutive , they tryed to give us one 3 rd fllr up, it was so run down, marks on walls, scuff marks everywhere, windows,mirrors, walls all had finger prints on , it was sooo bad, we complained , got shifted up to the excutive suite which we should have had in the begining , which was what we had payed for , they tryed to pull the wool over our eyes, , the lift was so old and dirty, and smelly, there is no way this hotel is a 4 star, the room we got wasnt much better, marks everywhere, hardly any hot water, plug in the sink , couldnt work, just so basic, it wasnt funny, not at all like the photos they have on here to look at, very misleading, so noisy from all the traffic, one night they had work man out side all night the drilling from the workers kept us awake all night, this hotel is in need of a make over big time. so disappointing .

April 12, 2016
nice staff.good location.
nealy central train station,everywhere can walk by,also can take train so easily !!!

Lillian B.
United States
April 06, 2016
Better than I expected.
My disappointment was with Internet access. The access method was clumsy, the service spotty and not reliable. Otherwise, I enjoyed the simple elegance of the furnishings and the professionalism of staff

Vanessa W.
New Zealand
March 30, 2016
Excellent, value for money, location was great and staff were helpful
Will certainly be back, hopefully with the kids next time