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Recent customer comments

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based on 1249 reviews
  • Hotel Condition/Cleanliness 9.1
  • Facilities 8.9
  • Location 9.0
  • Room Comfort/Standard 9.0
  • Service 8.8
  • Value for Money 8.0
  • Food/Dining 8.0

Kristen M.
September 07, 2015
Fantastic Stay at Shnagri-la
spa, large rooms, great location
we loved our stay, walking distance to circular quay and many good restaurants.

Brian D.
September 05, 2015
Excellent hotel in superb location
Location, views and service
Only stayed one night but would have like more.

Nafiysa K.
United States
September 05, 2015
Location style view
Great stay. Best shower and bathtub. I requested and paid for a room with view of opera house. I got a veiw of the bridge and highway traffic. I could see a little of the opera house if i stood a certain way at the window. That was my greatest disappointment. I did not eat at the hotel had to put something in the survey

joseph V.
September 03, 2015
A pleasant stay which could have been better?
Location was excellent, very attentive staff who responded when a request was made and the hotel was clean.
We had requested a room on the higher floors and one large bed. We ended up with a room on the fourth floor, the lowest level where the rooms are situated. I was disappointed that the room had two beds as i had requested for one large bed. The bathroom had hand bars which would have been suitable for handicapped customers. We did not dine in the Hotel.

Maria S.
September 01, 2015
Best location, excellent service, nice hotel
location, service, cleanliness
first time to stay there and very impressed. I got the room with a nice view of the harbour. The location is good, lots of nice places to eat and it was closer to my meetings. The staff is very accomodating and courteous. The room is spacious and clean. I will definitely stay there again.

Maria L.
August 30, 2015
prestige & comfort
all i need its within my reach
very good, very warm & hospitable staff & Manager specially Mr David Gregory. definitely worth my stay in sydney

Gabriel K.
August 28, 2015
Best service, location and accomodation
View, comfort and staff
Best Hotel in Sydney so far.

Tanya B.
August 28, 2015
Location, cleanliness, professionalism

Elena R.
August 26, 2015
Good staff
Good location
Beautiful place

Vanessa T.
August 26, 2015
Warm and considerate
1. Staff's service 2. Location 3. Room comfort
Helpful, friendly and considerate staff, in the 3 areas I encountered (reception, concierge, spa) Room is spacious, clean and comfortable despite one side of my king bed is dented. There is an incline to the hotel entrance which can be a challenge if you are carrying luggage, but can be avoided by going via Wynyard station (slight longer but flat walk) instead of Circular Quay station. Overall - enjoyable and would return again.